Imports Coordinator (On site - Midtown Jalisco, GDL) at INNTECI - QUID - BGWI

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Full Time

Start Date

Immediate

Expiry Date

21 Apr, 26

Salary

0.0

Posted On

21 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Imports/Exports, Customer Service, Logistics, MS Office, Contact Management Systems, Database Software, Inventory Software, Order Processing Systems, Time Management, Detail-Oriented, Organizational Skills, Multitasking, Verbal Communication, Written Communication, Proactivity, Record-Keeping

Industry

IT Services and IT Consulting

Description

Responsible for servicing external and internal customer needs and proactively participating in the operation process. BS in Business Management, International Trade and/or Process Engineer or similar, equivalent years of experience 1 year in a similar role is preferred. Responsible under general supervision Relies on senior colleagues to provide accurate solutions for issues. Key Activities and general responsibilities Outbound order receipt / Inbound purchase write-up & Processing Receive and process orders/purchase write up Follow up with internal or external customers to clarify orders/purchase write up if needed. Communicate orders internally according to the established process. Assure ownership of operational costs. Validate Quality Assurance approval of vendor/item and certification link. Logistics (Outbound) Responsible for tracking and order distribution Facilitate product releases and pick-ups with 3rd party warehouses as needed. Arrange domestic truck freight with our carrier partners. Prepare appropriate documentation for customers. Verify and track orders and shipments. Ensures that all processes and procedures are completed following established guidelines. Manage relationships with the warehouses. In the case of an inventory discrepancy, logistics team leaders confer with team members and across departments to determine the source of the issue and resolve it. Perform additional duties as assigned. Sales Support Support Account Managers / Traders with specific accounts. Hold an understanding of products/commodities to be able to answer most customer/traders’ inquiries. Communicate issues/challenges to the Trade team. Support Sr. Trader, Sales Executives, and Commodities/Account Specialists in efforts to gain and retain customers/vendors including logging appropriate information (e.g., contact information) into CRM. Create new customer/supplier relations in system Knowledge required Experience in an Import/Export, Customer Service, and local logistics environment is preferred Proficiency in MS Office. Knowledge of Contact Management Systems Database software Inventory Software Order processing systems preferred Thrives and works well in tied ambiguous situations and deadline pressures well Time management skills Willingness to learn. Record-keeping, tracking shipping, and data analyses High level of initiative/proactivity Extremely detail-oriented Strong organizational skills and ability to multitask Customer service mindset Very good verbal and written English communication skills Hiring details Prestaciones superiores a las de Ley (+Vacaciones/Prima vacacional, 30 días Aguinaldo, vales despensa, fondo de ahorro, seguro de gastos médicos mayores, bono anual variable, estacionamiento, PTO days, entre otros). Monday to Friday, 8:00am-5:00pm or 9:00am-6:00pm (daylight saving / summer time) After anniversary, 1 day to be WFH Indefinite contract after training period

Responsibilities

The Imports Coordinator is responsible for servicing customer needs and participating in the operation process. Key activities include processing orders, managing logistics, and supporting sales efforts.