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Improvement Performance Manager at Ericsson

Noida, Uttar Pradesh, India -

Full Time

Start Date

Immediate

Expiry Date

21 Jan, 26

Salary

0.0

Posted On

23 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

4G/5G Network Architecture, Call Flow Analysis, Customer Complaint Resolution, Data Analytic Tools, Power BI, TABLEAU, MS Excel, Project Management, Analytical Skills, KPI Analysis, Machine Learning, Artificial Intelligence, Automation, Presentation Skills, Service Related KPIs, User Perception Understanding

Industry

Telecommunications

Description

Must have knowledge of 4G/5G network architecture, call flow and interfaces, ability to analyse call flow traces and resolution of customer complaints. Should have knowledge of data analytic tools like Power BI,TABLEAU, MS Excel etc. Should have ability to drive the projects/assignment independently as per customer requirement. Must have analytical skills to identify improvement area in customer network and suggest required solution for the same in proactive manner. Must have presentation skill and Service Related KPI's and User perception understanding. Understanding of Machine Learning, Artificial Intelligence and Automation. Ability to perform new Project ORQ (operation request) assessment & KPI analysis after new change implementation in network. BE/B.Tech (Telecommunication/ Computer Science)/MBA Industry experience: 6 years and above The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world's toughest problems. You´ll be challenged, but you won't be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. learn more. Primary country and city: India (IN) || Noida Req ID: 773416

Responsibilities

The Improvement Performance Manager will analyze call flow traces and resolve customer complaints while driving projects independently based on customer requirements. They will identify improvement areas in customer networks and suggest proactive solutions.