ACKNOWLEDGEMENT OF COUNTRY

CSIRO acknowledges the Traditional Owners of the land, sea and waters, of the area that we live and work on across Australia. We acknowledge their continuing connection to their culture and pay our respects to their Elders past and present.

• Reviewing change requests to assess impact and risk.
• Co-ordinate with stakeholders to ensure clear understanding of proposed changes.
• Assessing change requests for compliance with organisational policies.
• Chairing the Change Advisory Board (CAB) meetings to review and approve change requests.
• Overseeing the planning, coordination, and execution of software releases and updates.
• Collaborating with development, testing, and operations teams to ensure smooth release processes.
• Managing the deployment of releases into different environments, such as development, testing, and production.
• Conducting post-release reviews and capturing lessons learned for continuous improvement.
• Receive, analyse, and prioritise incident reports from users or automated monitoring systems.
• Coordinate with technical resolver teams to ensure incidents are properly diagnosed, resolve, and communicated to stakeholders.
• Provide regular status updates to users and management until incidents are resolved.
• Escalated high-priority incidents to appropriate levels of management as needed.
• Documenting change and release processes, procedures, and outcomes.
• Maintain a change schedule and release calendar.
• Work collaboratively to maintain a change, release and incident management Confluence Wiki
• Communicating incident status updates to stakeholders, ensuring transparency and clear expectations.
• Prepare incident reports, detailing trends, analysis, and recommend corrective actions.
• Participating in post implementation and post incident reviews to identify opportunities for enhancement.
• Providing recommendations for process improvements in Change and Release management, as well as Incident management.
  Location: All CSIRO Sites in Australian major cities considered
  Salary: AU$96,811- AU$109,527 plus up to 15.4% superannuation
  Tenure: Indefinite
  Reference: 100031