ACKNOWLEDGEMENT OF COUNTRY

CSIRO acknowledges the Traditional Owners of the land, sea and waters, of the area that we live and work on across Australia. We acknowledge their continuing connection to their culture and pay our respects to their Elders past and present.

• Deliver IT support to provide resolution in a timely manner to problems or requests that require On-Site attendance. Examples include:
• Deployment of PC desktops, laptops, LCD monitors, printers and other IT-related equipment.
• Network Port patching.
• Software fault assistance.
• Deliver remote IT support to provide both response and resolution in a timely manner to incidents or requests.
• Apply known solutions to customer reported issues.
• Hardware collection for any ceased staff members including E-waste.
• Quarterly audit of the returned EOL machines, updating IMS records and organise pallet pickups for Recycle IT.
• Develop and maintain relationships contributing to virtual teams across the CSIRO IMT model to ensure the delivery of best practice service.
• Contribute positively to stimulate and promote a team approach and develop sound working relationships with clients on a day-to-day basis as a representative of CSIRO IMT.
• Keep management and other team members informed of progress and issues.
• Be ready for short notice deployment/visits to the other sites due to the staff unavailability if required.
• Identify tasks/issues that cannot be resolved and refer them to senior CSD staff and/or Technical Specialist Teams.
• Develop, maintain and expand individual skills which are of benefit to the services delivered by CSIRO IMT and that contribute to the skill set of the Client Services Delivery Team.
  Location: Dutton Park Site, Brisbane QLD
  Salary: AU$73,567 - AU$93,630 plus up to 15.4% superannuation
  Tenure: Indefinite
  Reference: 100038