ACKNOWLEDGEMENT OF COUNTRY

CSIRO acknowledges the Traditional Owners of the land, sea and waters, of the area that we live and work on across Australia. We acknowledge their continuing connection to their culture and pay our respects to their Elders past and present.

TO BE CONSIDERED YOU WILL NEED:

• Team Management and Leadership: Demonstrated with minimum 3 years recent experience in leading and managing a team, including developing and maintaining team skills, evaluating performance, and fostering a collaborative team environment.
• ITIL Process Management: Expertise in ITIL best practices and their consistent application, including Change Management, Release Management, Major Incident Management, Service Catalogue Management, and Service Asset and Configuration Management.
• Service Improvement: Proven ability to lead the design, implementation, and continuous improvement of ITIL processes, and to conduct service improvement activities based on feedback and data analysis.
• Stakeholder Engagement: Strong skills in collaborating with stakeholders to define and document service integration requirements, processes, and workflows, and in maintaining relationships with clients.
• Communication and Reporting: Ability to monitor and analyse service performance metrics, communicate trends and issues to management, and provide meaningful dashboards and reports.
• Adaptability and Problem Solving: Demonstrated flexibility in thinking, ability to manage problems in ambiguous situations, and to develop and select appropriate courses of action.

Desirable:

• Training and Development: Experience in developing and delivering training programs to educate employees on ITIL processes and service integration principles.
• Innovation and Industry Knowledge: Up-to-date knowledge of industry trends and advancements in IT service management to drive innovation and efficiency.
• Client Focus: Demonstrated client focus with the ability to gain the support of key stakeholders and contribute to integrating technical solutions with business requirements.
• Resource Management: Skills in planning, seeking, allocating, and monitoring resources to achieve outcomes.
• Judgement and Independence: Ability to assess risks and opportunities, overcome problems and setbacks, and consider value-added future impact when determining resource use.

For full details about this role please review the Position Description

• Lead and maintain an effective team, managing performance and resources to achieve objectives.
• Develop and maintain the skills and competencies of team members.
• Manage areas of team responsibility:
• ITIL Process Management
• Change
• Release
• Major Incident
• Service Catalogue
• Service Asset and Configuration
• Desktop Hardware Service Management
• Print Service Management
• Software Licensing Management
• Serve as a subject matter expert for ITIL best practices and ensure their consistent application throughout IMT.
• Develop and implement strategies for integrating IT services across various departments and teams, ensuring effective communication and coordination.
• Lead the design, implementation, and continuous improvement of ITIL processes, including Incident Management, Problem Management, Change Management, Release Management, Service Catalogue Management, and Service Configuration and Asset Management.
• Collaborate with stakeholders to define and document service integration requirements, processes, and workflows.
• Monitor and analyse service performance metrics, identifying area for improvement and implementing corrective actions as needed.
  Location: All Australian Capital Cities considered
  Salary: AU$131,113 - AU$153,639 plus up to 15.4% superannuation
  Tenure: Indefinite
  Reference: 100029