Role type
Police Staff
Contract Type
Permanent
Department
Operations - Public Contact
Location
Warwick
Is this a Politically Restricted role?
No
Grade/scale

OFFSCALE

Grade/scale
C (£26,106.00 - £28,653.00)
Please note, if this is a paid role and the role is part time then the salary quoted will be pro rata based on the hours worked per annum.
This/These post(s) attract allowances
Shift Allowance
Shift percentage
Other
Shift Pattern
Opens in a new window
Hours per week
37
Competency and value framework (CVF) level?
2
Closing date
01/08/2025, 12:00
Job description
IMU Operator - Waitlist Vacancy

KNOWLEDGE:

5 A-C grade GCSE’s (or equivalent) including English Language

EXPERIENCE:

Experience in working as part of a team managing a high and diverse workload in a customer service environment

KEY SKILLS:

Good data input skills and interrogation
Competent in the use of IT, including Microsoft packages
Proven customer service skills
Proven ability to communicate both orally and in written form with a wide range of people
Proven ability to gather and collate information using questioning techniques and create and maintain accurate records

WHY WORK FOR WARWICKSHIRE POLICE?

Warwickshire Police has gained a reputation as a pioneering and innovative force, responsible for policing a large diverse, multi-cultural population.
If you are looking for a fresh challenge which offers a genuine opportunity to make a real difference to people’s lives, variety and the chance to broaden your experience, then Warwickshire Police is the force for you.

MAIN RESPONSIBILITIES:

• To quality assure, link, cross reference, update and process crimes and incidents in Athena in accordance with Force Policy and the National Crime Recording Standards.
• To quality assure crime/incident inputs to meet the ‘Right First Time’ ethos.
• To pro-actively resolve issues of systems errors upon discovery (this includes recording, linking and misidentified nominal records).
• To assess information to identify vulnerability and risk within incidents to determine requirement for officers to be deployed.
• To provide administrative support including taking telephone calls and liaising with other departments/teams.
• To support front line staff upon request regarding Crime/Incident Policy for recording.
• To ensure Customer Service Standards are applied to the victims of crime in accordance with Victims Charter.
• To mentor and support other members of the team as required.
• Accurately update, retrieve and interrogate all IT systems.
• To undertake other duties commensurate with the nature, level of responsibility and grading of this post, as required.