ABOUT US

At The Wealth Council, our clients expect the best quality financial advice available. We invest in our employees in order to ensure this level of service is consistently provided. We are currently hiring an In-force Insurance Coordinator to provide to join our team and support the ongoing servicing of inforce insurance policies for our valued clients. The role will support optimal business engagement through meticulous attention to detail to ensure a robust and responsive customer experience.
We consider ourselves to be a disruptor in the wealth management industry by truly partnering with our clients to deliver comprehensive advice and results. The Wealth Council was founded to make a real impact in the industry through a differentiated client experience and we can only achieve this through valuable input from every member of our team. We are passionate about our business and our culture, and are looking to attract, retain and develop individuals who have that same drive. We are looking for talented, highly motivated individuals with exceptional experience who can embody our culture and values as a creative, collaborative and hard-working organization.

POSITION SUMMARY

The Wealth Council is recruiting for our growing team in Calgary, AB. A high level of attention to detail, and the desire to develop professionally and personally in a dynamic work environment is expected. The In-force Insurance Coordinator is responsible for managing and maintaining active (in-force) insurance policies. The successful candidate acts as a point of contact for clients, ensuring smooth processing of policy changes, inquiries, and other related tasks. The In-force Insurance Coordinator plays a vital role in ensuring the timely operations and ongoing success of the insurance division. By focusing on the client’s best interest, this role strives to build strong relationships and ensure exceptional service. This is an exciting opportunity to work in a dynamic and challenging environment. The successful candidate will work in a collaborative team with opportunities for growth.
This role involves coordinating policy service requests, liaising with carriers, maintaining accurate records, and ensuring timely follow-ups on client inquiries and changes. The ideal candidate is organized, communicative, and has prior experience in life insurance servicing or financial services.

SKILLS

• A team player with a client-centric approach, ready to deliver great service
• Ability to collaborate effectively with internal teams and contribute to a positive work environment
• Ability to take initiative and work independently
• Excellent verbal and written communication skills to interact effectively with team members, industry partners, external service partners, and clients
• Owns problems through to resolution; demonstrates the ability to make sound and timely decisions, applies analytic/systematic reasoning to positively impact results, organizational performance, and the client experience
• Ability to manage multiple tasks, prioritize effectively, and meet deadlines in a fast-paced and changing environment
• Flexibility to adapt to shifting priorities by balancing new and existing service requests
• Analytical skills and the ability to understand, interpret, and report technical information
• Proven ability to multi-task and prioritize in a fast-paced and changing environment
• Ability to learn new skills as needed
• Self motivated, positive attitude, and a willingness to learn

TECHNICAL SKILLS

• MS Office Suite
• Video conferencing software (ie. Teams or Zoom)
• Web-based scheduling tools (ie. Calendly)
• Salesforce

QUALIFICATIONS

• 2+ years of progressive customer service skills
• 1-5 years of experience in the insurance industry or financial services industry is an asset
• Sound knowledge of insurance products, policies, and related processes is an asset
• LLQP completion with the ability to license is an asset, or willing to obtain

• Service and be the primary point of contact for in-force business for Individual Life & Living Benefits insurance (e.g. policy changes, updating contact information, beneficiary changes, premium reminders, etc.)
• Acknowledge, process, and manage requests related to in-force insurance contracts through designated channels while meeting established service standards
• Build and maintain positive relationships with clients, advisors and external partners by providing prompt, efficient, and personalized service
• Work closely with internal and external teams to resolve issues, implement complex processes, and keep stakeholders informed
• Resolve client request-related issues by taking full ownership of the process by tracking service requests, sharing knowledge with peers to proactively balance the workload, and proposing improvements for a better client experience
• Identifying and assess potential risks and compliance issues associated with in-force policies and liaising with the Compliance Officer to ensure appropriate action is taken to resolve issues
• Maintain a strong understanding of various insurance products and their related processes
• Retrieve client related information, such as policy notices and statements from external CRM and Advisor Portals
• Update all client files within the CRM system and other systems including but not limited to monitoring of premium due dates, lapses, and required actions for policy sustainability, corporate year end value data, and follow up and monitor in-force and pending cases
• Check data from various information sources by adhering to compliance procedures, regulatory requirements, and privacy policies as set out by the MGA, insurance carriers and established policies and standards
• Assist the Financial Planning team with insurance updates relating to clients
• Coordinate with insurance carriers to obtain updated policy values, annual statements, and in-force illustrations
• Maintain accurate records and notes in CRM and document management systems including producing various documents and reports for clients and advisor(s)
• Work closely with underwriters from all insurance carriers to expediate insurance renewals, always acting in the best interest of the client
• Keep business channel contacts informed and up-to-date about status of projects and day-to-day activities