In-Home Branch Care Coordinator - Carnegie, PA at ANOVA HEALTH CARE SYSTEM

Carnegie, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Apr, 26

Salary

0.0

Posted On

15 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Home Care Scheduling, Customer Service, Organizational Skills, Problem-Solving, Conflict Resolution, Flexibility, Attention to Detail, Communication, Time Management, Team Collaboration, Compliance Management, Database Management, Caregiver Recruitment, Shift Management, Client Care, Adaptability

Industry

Hospitals and Health Care

Description

Description Anova Health Care System is seeking a highly organized, detail-oriented, and experienced Home Care professional with a sense of urgency and a passion for making an impact on the lives of our clients and caregivers. The In-Home Care Branch Coordinator role will primarily support our waiver program clients, ensuring their care needs are met with excellence and compassion. What We’re Looking For: Do you have experience scheduling 40 or more field-based caregivers, managing shifts for waiver and other home care clients, updating plans of care, and matching appropriate staff in a 24/7 work environment? This is an opportunity to work closely with waiver program clientele and caregivers, assessing skills and availability to ensure the best match. The ideal candidate will have a strong work ethic, take initiative, be resourceful, and communicate effectively to set caregivers and clients up for success. At Anova, you are empowered to bring creativity and fresh ideas. Come on board and grow with us! What We Offer: Supportive team environment Competitive pay with direct deposit Mileage reimbursement Health, Dental, and Vision Benefits Employee-sponsored Aflac plans Paid Time Off 401k Matching Savings Plan Professional Development Assistance As a Branch Coordinator, You Will: Recruit and onboard new caregivers Create and maintain client/caregiver schedules with an emphasis on waiver clients Schedule visits in alignment with care plans and staff availability Communicate new assignments and schedule changes effectively Partner with Field Supervisors on new cases and supervisory needs Maintain staff and client databases, documenting care notes in real time Ensure authorizations and compliance requirements are met per insurance and waiver program standards Manage scheduling challenges (call-offs, no-shows, EVV, etc.) Track and update client and caregiver compliance items (e.g., TB screening, licenses, renewals) Document client/caregiver incidents, emergencies, or changes in condition Audit and approve caregiver time cards, process payroll data Provide management updates on client/caregiver concerns Manage the after-hours “On Call” phone on a rotating basis Run and analyze reports (scheduled hours, missed visits, client concerns) and recommend caregiver recognition Work collaboratively with the team while complying with state, local, and insurance requirements Qualifications & Skills: Minimum of 1 year in home care scheduling and/or logistics (waiver experience strongly preferred) Exceptional customer service skills Flexibility and ability to adapt quickly to changes Strong organizational skills with dedication to follow-through Calm under pressure with the ability to meet tight deadlines Thrives in a fast-paced, detail-oriented environment Reliable, punctual, with own transportation Decisive problem-solver with conflict resolution skills Hours: This is a daylight, Monday – Friday position, 8:00am – 4:30pm. Occasional after-hours support may be required for events or urgent client needs. At Anova, our people are our most important asset. We invest heavily in the well-being of our staff and encourage a healthy work-life balance. We want your time with us to be both meaningful and rewarding. Anova Health Care Services is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion. Individuals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Job Type: Full-time Benefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Referral program Vision insurance Ability to Commute: Carnegie, PA 15106 (Required) Ability to Relocate: Carnegie, PA 15106: Relocate before starting work (Required) Work Location: In person

Responsibilities

The In-Home Care Branch Coordinator will recruit and onboard new caregivers, create and maintain client/caregiver schedules, and ensure compliance with care plans. They will also manage scheduling challenges and document incidents or changes in client conditions.