In-Home Team Operations Lead at SquareTrade

Brisbane, California, United States -

Full Time

Start Date

Immediate

Expiry Date

31 Dec, 25

Salary

0.0

Posted On

02 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Data Analysis, Communication Skills, Attention To Detail, Technical Expertise, Organizational Skills, Cold Calling, Compliance, Recruiting, Onboarding, Continuous Improvement, Problem Solving, Microsoft Excel, Microsoft Word, Power Automate, Customer Service, Team Collaboration

Industry

Consumer Services

Description

Company Description SquareTrade is the fastest growing company of its kind. We’re revolutionizing a $30b industry with service innovation and attention to customer satisfaction. We partner with some of the largest, most sophisticated retailers and carriers in the world (Amazon, Walmart, The Home Depot to name a few), consistently win industry awards, have received tens of thousands of 5-star reviews… and we’re just getting started. A member of the Allstate family, SquareTrade has headquarters in San Francisco and London. We are currently expanding in Europe and Asia Pacific, including Japan and Australia. Job Description Squaretrade, an Allstate company, is looking for energetic, high-performing, tech-savvy individuals to support our Operations and Supply Chain team as a Data Lead. In this role, you will help Allstate maintain our network of repair technician’s compliance for in-home product categories (Major Appliances, Television, Water Heater, and Lawn and Garden)by actively monitoring background check compliance, OEM authorization statuses, labor rate, part returns and general data analysis through the use of queries and Tableau. Since this is an external-facing role, you will act as a brand ambassador for the company and will demonstrate high energy, excellent communication skills, and attention to detail. You will also bring a continuous improvement mindset to the role, and identify opportunities to improve and automate data processes for all stakeholders. Responsibilities: Effectively maintain service network background check compliance and rescreenings Maintain a thorough daily file of service network OEM authorizations Communicate with prospective service providers via email and phone Effectively explain Allstate’s repair processes, and standards of service Facilitate phone interviews Evaluate candidates to determine suitability for Allstate’s service network Articulate value proposition to candidates who are interested in the job opportunity and keep them engaged Effectively guide service providers through onboarding processes in a timely manner Maintain and present recruiting progress reports to the team Qualifications Preferred Qualities (not required): Excellent understanding of querying data Technical expertise with an ability use Power Automate to send mass emails Proficiency in Microsoft workspace, particularly Word and Excel Effective structured communication in complex situations A “go-getter” with strong record of rolling up sleeves and tactical execution Able to work well independently Strong interest in data analysis/compliance You’re our ideal candidate if you [are]... High energy: does not mind to pick up the phone and cold calling potential Service Providers Organized: strategically able to keep notes and follow up with team members to maintain network compliance Intellectually curious and detail-oriented: you’re passionate about asking questions, doing research, and understanding both high-level strategy and ground-level tactical needs Execution focused: You are strongly predisposed to action and getting things done yourself Ambitious: you’ll go above and beyond to get results (and you’re able to motivate others to do the same!) Analytically-minded: you can not only come up with an idea (the "what's"), but the "why's", "how's", and "when's", too!

Responsibilities

Maintain compliance of service network background checks and OEM authorizations while communicating with prospective service providers. Guide service providers through onboarding processes and present recruiting progress reports to the team.