CUSTOMER SERVICE REQUIREMENTS

Reporting to the Operations Manager, Field Technician will need to possess a positive and passionate personality, with the natural ability to positively communicate with any of TechConnect’s Customer’s and Staff. They will maintain eye contact and demonstrate an ability to listen and empathize with our customer’s needs and problems.

MINIMUM QUALIFICATIONS

• Grade 12 education or equivalent
• Previous field experience and/or education in the telecommunications/Cable TV industry
• Valid Canadian driver’s license without any restrictions (Abstract required)
• Personal truck/van, no older than 10 years and good running order.
• Fluent in English, with demonstrated professional oral and written communications skills: fluency in other languages would be a bonus
• Ability to work various shifts including evenings, weekends and statutory holidays
• Approved PPE, job tools and equipment required.
• Ability to work solo or in a team environment with minimal supervision
• Strong organization, prioritizing, time management and multi-tasking skills
• Ability to travel locally and beyond your Base of Operations
• Possess strong computer skills
• Previous experience in customer service and/or sales

• Perform safe installation and repair of digital equipment related to voice and data services: phone, internet & TV, while adhering to company standards, federal and provincial laws.
• Working with Coax Cable as well as Tip and Ring, and Security systems
• Solutions-based selling – recommending products & services to customers
• Maintains accurate system records and support documentation for all work orders
• Ensures work vehicle, test equipment and tools are maintained and in good working condition
• Promotes TechConnect and the client with providing exceptional customer service, positive and professional image
• A knack for problem solving and multitasking in a fast paced, time-sensitive environment
• The ability to recognize one’s mistakes and learn from them
• A commitment to teamwork and working in a fun and friendly atmosphere
• Complete all required documentation accurately and thoroughly
• Assist in the preparation of labeling, pre-packaging, stocking and organizing equipment
• Maintain adequate stock levels of equipment, including ordering new equipment, pick-up and delivery
• Maintain cleanliness of the company office, warehouse and surrounding area
• Assist in the development and implementation of new processes to improve workflow
• Assist in the field as required
• Other duties as required
• Protect company assets