JOB DESCRIPTION:

The Creative Operations Manager supports the marketing team in the coordination of marketing programs for a specific product or business line. At the direction of supervisors, the Creative Operations Manager coordinates the day to day activity in support of marketing programs and plans.

EDUCATION & EXPERIENCE:

• 4 year degree or equivalent experience
• 3-5 related experience required
• Demonstrated experience in the financial services industry.
• In-depth project management experience.
• Extensive knowledge of financial services marketing practices and techniques.
• Proven organizational skills.
• Vendor management experience required.
• Supervisory experience helpful.
• Proven communication skills, including strong writing ability.
• Proven effective presentation skills.
• Proficient PC skills in Word, Excel, PowerPoint

PREFERRED SKILLS:

• Deep experience with Adobe Workfront, especially in capacity planning, resourcing, and reporting
• Advanced proficiency in Microsoft Excel, including pivot tables, formulas, and data visualization
• Strong understanding of creative operations within an agency or in-house environment
• Experience managing project/sprint managers or traffic teams
• Familiarity with Digital Asset Management (DAM) systems and access management (e.g., Intralinks)
• Knowledge of invoicing workflows tied to creative hours or agency rate cards
• Agile mindset and ability to facilitate sprint ceremonies (e.g., planning, retrospectives)
• Proactive, solutions-oriented approach with the ability to flex process when needed to meet campaign demands
• Strong communicator with a calm, collaborative demeanor who can thrive in ambiguity and help guide the team through change

PHYSICAL REQUIREMENTS:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel – Occasional (once per quarter)
• International Travel – Never
• Performing sedentary work – Continuous
• Performing multiple tasks – Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds – Occasional
• Sitting – Continuous
• Standing – Occasional
• Walking – Occasional
• Moving safely in confined spaces – Occasional
• Lifting/Carrying (under 25 lbs.) – Occasional
• Lifting/Carrying (over 25 lbs.) – Never
• Squatting – Occasional
• Bending – Occasional
• Kneeling – Never
• Crawling – Never
• Climbing – Never
• Reaching overhead – Never
• Reaching forward – Occasional
• Pushing – Never
• Pulling – Never
• Twisting – Never
• Concentrating for long periods of time – Continuous
• Applying common sense to deal with problems involving standardized situations – Continuous
• Reading, writing and comprehending instructions – Continuous
• Adding, subtracting, multiplying and dividing – Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

WHO WE ARE:

TD is one of the world’s leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Please refer the Job description for details