ABOUT PACT:

Pact Coffee works with the world’s finest farmers to bring outstanding speciality coffee to homes, hospitality venues and workplaces across the UK at a fair price, while improving lives and safeguarding farmers’ futures at origin.
For 12 years, we’ve been challenging ‘Big Coffee’ and leading the charge to reform the industry. By putting the needs of farmers first, rather than market investors, we can provide our customers with a quality of speciality coffee they won’t find anywhere else. Our growing multi-channel strategy (DTC, Ecommerce, Grocery, Hospitality, Offices and Wholesale) means that we can reach more and more customers and increase our social impact.
We are a B Corporation with a carbon-neutral roastery, and all our packaging is fully recyclable. Our focus on sustainability extends to the farmers we work with, many of whom champion planet-first practices.
Welcome to better coffee. Better for farmers, better for the planet, and better for you.

We are looking for a dynamic, driven and experienced In House Engineer to join the team to support on a wide variety of coffee machines, predominantly in the traditional espresso machine space.
Both office and field based, this role will form the main point of contact for all machine queries to cover both proactive servicing and reactive callouts.
Responsibilities:

As In House Engineer, your main responsibilities will include:

• Reactive callouts: On hand in the London/SE area to handle reactive callouts on a weekly basis. Estimate 8 x reactive calls/week
• Video calls: Quicker fixes on machines via video calls in the first instance. Estimate 5 x video calls/week.
• Machine inbox: Be the first point of contact for all machine issues across team B2B both traditional espresso machines and bean to cup machine issues.
• Saturday cover: Structuring the working week to ensure Saturday service for callouts.