REQUIREMENTS/QUALIFICATIONS

• Possess excellent customer-relations skills.
• Superb organizational skills.
• Knowledge of the city and surrounding areas.
• Able to project a positive attitude and image at all times.
• Flexible with schedule and work time.
• Possess proficient knowledge of computer programs, i.e., Microsoft Word, Excel, and Outlook.
• Assist resort guests with entertainment needs such as shows, adventure tours, dining information, transportation, etc.
• Develop product knowledge and show a learning aptitude to improve your performance.
• Reviews package & tour information with guests if needed.
• Position requires a Timeshare Sales Marketing Agent License or ability to get one.

WORK POSTURE REQUIREMENTS:

• Sitting: N/A
• Standing: Constantly
• Walking: Occasionally
• Driving: N/A
• Bending (from waist): Occasionally
• Crouching (squat): N/A
• Kneeling: Occasionally
• Crawling: N/A
• Climbing (stairs): Occasionally
• Climbing (ladder): N/A
• Twisting: Occasionally
• Reaching: Occasionally
• Wrist Motion: Constantly

CARRYING REQUIREMENTS:

• Items Carried: N/A
• Distance: Click here to enter text.
• Times Per Day: Choose an item.
• Maximum Weight: Choose an item.

MOVING/LIFTING REQUIREMENTS:

• Items Moved/Lifted: Boxes
• Times Per Day: Occasionally
• Maximum Weight: 25 LBS

PUSH/PULL REQUIREMENTS:

• Item Name: Click here to enter text. Frequency: N/A
• Item Name: Click here to enter text. Frequency: N/A
• Item Name: Click here to enter text. Frequency: N/A
• Item Name: Click here to enter text. Frequency: N/A

ROLE

As a Somerpointe In-House Concierge your role is focused on procuring bookings for timeshare sales presentations. From booking guests for shows to executing marketing strategies to providing excellent service, this position encompasses a spectrum of responsibilities.

RESPONSIBILITIES

• To procure bookings for timeshare sales presentations.
• To conduct face-to-face marketing presentations sharing the benefits of attending a vacation ownership sales presentation.
• Responsible for calling assigned leads (pre arrivals) for the purpose of scheduling In-house/ FL Tours.
• Calling In House Guests for the purpose of scheduling In-house/FL Tours.
• To pro-actively pursues eligible guests on-site to preview through direct purchase of a mini-vacation package.
• To complete required paperwork and data-entry accurately and completely for each package sale.
• To provides location-related guest service to resort guests and visitors, including directing guests to responsible resort services for specific resort information.
• To assist booking guests for shows to executing marketing strategies while providing excellent service.
• To complete a spectrum of responsibilities assigned by manager.
• To ensure the marketing process is adhered to once the initial training is complete.
• To maintain marketing results at an acceptable level as determined by management.