In-Office Dispatcher at Integrity Towing Solutions

Durham, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

11 Jun, 26

Salary

0.0

Posted On

13 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Answering Calls, Dispatch System Lookup, Escalation, Dispatching, Customer Greeting, Payment Collection, Vehicle Verification, Ownership Verification, Handling Tense Situations, Attention To Detail, Initiative, Customer Service, Clerical

Industry

Logistics;Transportation;Supply Chain and Storage

Description

Description Integrity Towing Solutions, a leader in private property impound services, is dedicated to delivering excellence and professionalism in the industry. We value integrity, customer satisfaction, and are committed to fostering a supportive and rewarding work environment for our team. We’re looking for dedicated and motivated individuals to join our team as Release Associates. And, if you’re a military veteran or former law enforcement officer, your unique skills and experiences are highly valued here. What You'll Do: Answer incoming service calls from residents, property managers, and vehicle owners. Look up service call information in the dispatch system to provide accurate information regarding amount due, vehicle pickup procedures, and other general questions. Escalate high-level concerns in a timely manner to account management. Dispatch tow drivers as needed to service calls. Greet on-site customers in a professional and friendly manner, ensuring a positive experience. Confirm the total amount due and collect payments from customers, ensuring accurate and timely records are maintained. Verify ownership and release vehicles to their rightful owners once payment is received and all necessary documentation is completed. Handle difficult or tense situations with calm, ensuring customer issues are addressed efficiently and professionally. What We Offer: Paid, On-the-Job Training: We invest in your growth from day one, with training provided at $17+ per hour, depending on experience Competitive Compensation: Average hourly pay of $17+/hour, depending on experience Full Time Schedule: This full-time (40 hours per week) position is a Monday-Friday position from 8 to 4 or 9 to 5, depending on company needs. Limited overtime may be available. Benefits: Comprehensive medical, dental, and vision insurance to keep you and your family healthy. We also offer both short- and long-term disability, accident, hospital, and critical illness insurance. Paid Time Off: Every hour worked earns you additional time off. Take off when you want, however it fits your schedule. Preferred Hiring Consideration: Law Enforcement: Your background as a dispatcher, 911 operator, patrolman, officer, deputy, sheriff, or Border Patrol agent makes you a great fit for this position. Military Veterans: Your background in any Military Occupational Specialty (MOS) is highly valued, but additional consideration is given to those MOSs that directly relate to the duties of this position. Disabled Veterans: We are committed to providing opportunities to disabled veterans. This job is a perfect fit! Military Spouses: Your resilience and dedication make you a perfect fit for our team. Work Opportunity Tax Credit Targeted Groups: We actively seek diverse candidates. Requirements What You'll Need: Must be at least 21 years old. Ability to interact professionally and courteously with customers, resolving issues and ensuring a positive experience. Prior experience in customer-facing roles such as dispatcher, emergency operator, or customer service is highly valued. Strong attention to detail to ensure accurate payment collection and documentation during vehicle release processes. Strong Initiative and ability to manage tasks with minimal supervision while maintaining communication with the team. Acceptable criminal background history. Clear pre-employment drug screen. KEYWORDS: cashier, dispatch, dispatcher, clerical, security, tow, towing, transportation, customer service

Responsibilities

The role involves managing incoming service calls, looking up necessary information in the dispatch system, and dispatching tow drivers to service calls as required. Responsibilities also include greeting on-site customers, collecting payments, and verifying ownership to release vehicles.