In Office Virtual Customer Service Representative at Evolution

Southfield, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

11 Jan, 26

Salary

23.0

Posted On

13 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Engagement, Presentation Skills, Responsibility, Dedication, Dependability, Flexibility

Industry

IT Services and IT Consulting

Description

Company Description America’s 1st online casino is hiring talent! At Evolution, our talent is live, the players are virtual. Join the evolution: www.evolution.com/careers/usa Evo is a developer and supplier of virtual casino games, since 2006. We evolve the gaming industry by designing and hosting the most streamed, interactive casino tables and slots in the world. Every day, thousands play with real money, from their mobile devices, on one of our 50+ games. Celebrating 15 years of presenting games in 15 languages, Evo is momentously thriving beyond our 10 studios, 10,000 employees, and 20 countries. Our North American talent broadcasts 24/7 from our studios in Atlantic City, New Jersey, Southfield, Michigan, Philadelphia, Pennsylvania, and Vancouver, Canada. At Evo, everyone is a winner! Embracing diversity by hiring personalities across any ethnicity, gender expression, and religion, Evolution is a global enterprise hiring individuals that will elevate our brand To see who we are as a company please click on the 60 second video below: MI: https://youtu.be/VWCIV4668No Check out these videos to see how we support and empower all employees to thrive in their careers at Evolution no matter the industry you're currently working! Cashier: https://youtube.com/shorts/Hf25NZI7iNU?feature=share CSR: https://youtube.com/shorts/5gS6f1Xo8EI?feature=share Job Description Pay - $17- $23/hr. + (includes a base rate and guaranteed tip rate, but the customer tips are unlimited!!) Looking for a flexible opportunity and balanced schedule? Multiple flexible schedule options of both 5 days (40 hours) work weeks and (32 hours) 4 days a week on a consistent basis. Are you service oriented and looking for an exciting opportunity? Then Evolution is the right place for you! As a Game Presenter, presentation and personality are key as you’ll be presenting casino games live on-camera! No prior dealing experience is required. No dealing experience is required as you will spend the first two weeks of your employment in our Evolution Academy. Here you will be taught how to lead a game of Blackjack, Roulette and Baccarat as well as how to present games in front of the camera. As an Online Casino Dealer, you will be spending most of your working day live on camera; hosting casino games and interacting with players who are live-streaming the games to their devices. You will be working rotating shifts with regular breaks. The studio is a 24/7 operation, must be able to work a flexible schedule, evenings, weekends and holidays. This is an on-site position. We offer you: Career Advancements Paid Break Time Paid Training 10 days of paid time off Medical/Dental/Vision Coverage For more information about us visit https://careers.evolution.com/usa/ What we are looking for: Professional, mature and with a natural ability to follow work rules Service-minded with good communications skills. Responsible and dedicated - towards your work and your colleagues Able to provide an engaging and rewarding experience for our live players. Able to quickly grasp new concepts. Qualifications High School Diploma or Equivalent Must be 21 years of age or older. Must be able to obtain a MI Gaming License Required to successfully complete a pre-employment background check. Wear assigned uniforms and maintain professional appearance standards. 1-2 years of work experience in a customer service and hospitality-oriented role. Responsible, dedicated, and dependable. Essential Game Presenter and Game Show Host Physical Functions: Prolonged sitting at counter height (36”) chairs and tables Repeated use of both hands and arms Full mobility and dexterity in upper extremities Ability to see and read a chat screen from 4+ feet away Ability to communicate one way verbally to players Ability to lift up to up to 10 lbs. (for the shoe) Ability to present on camera continuously in front of 30W High Beam Bi-Color LED Soft Lights without protective eyewear Ability to work a full time schedule. Game Show Hosts: the ability to wear 2” + heels while standing for 1.5 hours at a time. Additional Information This position is an excellent opportunity to join the fast-growing team, we also offer: Hourly Rate + Tips & Performance Bonuses 401K Match Paid Time Off Paid Break Time Paid Full Game Technique Training Flexible part time scheduling Career Growth Opportunities Medical, Dental & Vision Insurance Plans Nationwide Employee Discount Program Centrally located modern studio environment with break room & refreshments More information on www.evolution.com All your information will be kept confidential according to EEO guidelines. #EVOMIH About Us Evolution is a market-leading developer and provider of products and services for online casino entertainment. Our excellence is driven by over 16,000 EVOlutioneers across 30 markets worldwide, working in product innovation, software development, IT solutions, game hosting and business support. Evolution's dynamic and creative environment creates a unique opportunity for personal and professional growth. Our integrated business-to-business solutions guarantee that our clients can always provide an unrivalled online entertainment experience to their players globally. We thrive on remaining an award-winning digital powerhouse of entertainment products and services with an ever-expanding line-up of product brands: Evolution Live, NetEnt, Red Tiger, Ezugi, Big Time Gaming, Nolimit City and DigiWheel. Evolution is a Swedish company founded in 2006 and listed on Nasdaq Nordic (EVO). Evolution US was established in 2018. More information on Evolution.com.

Responsibilities

As a Game Presenter, you will present casino games live on-camera and interact with players. You will spend most of your working day hosting casino games and ensuring an engaging experience for live players.