WHAT WE NEED FROM YOU:

• 2-3 years of customer service/office admin experience
• High-volume call center or inbound calling experience
• Pleasant demeanor over the phone and emails
• Excellent time management and prioritization skills
• Strong working knowledge of Microsoft Office, TRUX an asset
• Strong written and oral communication skills
• Critical and logical thinking skills

• Answering customer calls and processing customer orders for new service, discontinuance, or changes in service.
• Accepting payments from customers, researching customer billing inquiries and updating customer account information.
• Interacting with customers and Waste Connections employees to determine service requirements, resolve problems or complaints, and seeks cost-effective, safe environmentally sound solutions to service issues.
• Entering data from new sales material as well as customer terminations and service changes
• Maintaining sales spreadsheets and pdf files related to the sales activities
• Analyzing account activity and suggesting opportunities for service improvements to the customer with a consultative approach
• Maintaining appropriate files and documentation, in accordance with company policy and internal control