In-Person Technical Support Lead at Apple

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

28 May, 26

Salary

0.0

Posted On

27 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Decision-Making, Technical Guidance, Incident Management, Escalation Handling, Time Management, Prioritization, ITSM Systems, ServiceNow, macOS, iOS, Apple Hardware, Workflow Management, Scheduling, Communication

Industry

Computers and Electronics Manufacturing

Description

The Ask IS&T Center Operations Lead is a key role within Apple’s IS&T team,responsible for managing day-to-day operations, providing technical guidance, andensuring high-quality support for Apple employees, contractors, and vendors. This rolerequires strong leadership, decision-making, and technical skills to support Apple’sglobal IT infrastructure and services DESCRIPTION Ask IS&T Center Operations Leads have a highly developed technical skillset and awide variety of responsibilities ranging from managing and supporting the dailyoperations, making decisions regarding work assignments, workflow, and scheduling (ifadjustments are necessary). As part of IS&T Support Management, Operations Leadsare required to display excellent leadership skills and decision-making ability, along withhaving highly developed time management and prioritization skills. Members of thisteam understand the intricacies and complexities of Apple’s business as well as theoperational dependencies on various applications and services for all of IS&T supportedsystems. Operations Leads also work proactively, seeing around corners to identifyemerging high priority issues and action items impacting Apple’s business MINIMUM QUALIFICATIONS 5+ years of experience in IT Support / Service Desk / In-Person Support 3+ years in a lead, senior, or mentoring role Strong incident management and escalation handling experience Experience with ITSM / ticketing systems (e.g., ServiceNow or similar) Working knowledge of macOS, iOS, and Apple hardware ecosystem Excellent written and verbal communication skills in English Strong organizational skills and ability to work independently in a fast-paced environment PREFERRED QUALIFICATIONS Experience providing hardware and software technical support for Macs, iOSdevices, Apple Watch and Apple TV Experience using an IT service management or CRM system for trackingtechnical support cases

Responsibilities

This role is responsible for managing the daily operations of the IS&T Center, providing technical guidance, and ensuring high-quality support for Apple employees, contractors, and vendors. Responsibilities include managing daily operations, making decisions regarding work assignments, workflow, and scheduling.