In‑Room Amenities & Honor Bar Attendant at TOWNEPLACE SUITES BY MARRIOTT SAN DIEGO AIRPORT LIBERTY STATION

Nacascolo, , Costa Rica -

Full Time

Start Date

Immediate

Expiry Date

17 Jul, 26

Salary

0.0

Posted On

18 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Inventory Management, Housekeeping Support, Customer Service, Attention To Detail, Luxury Brand Standards, Communication, Safety Compliance, Product Rotation, Discretion, Hospitality Operations, Physical Stamina, Problem Solving, Teamwork, Record Keeping, Time Management

Industry

Hospitality

Description

POSITION SUMMARY Responsible for the replenishment, inspection, inventory control, and refined presentation of in‑room honor bars and guest room amenities, ensuring full alignment with luxury brand standards and property guidelines. Guarantees accuracy of product selection, par levels, quantities, cleanliness, visual appeal, and proper documentation of consumption, while maintaining the highest level of discretion and safeguarding guest privacy at all times. Coordinates closely with Housekeeping, Front Office, Guest Relations, Engineering, and Food & Beverage to anticipate guest preferences, support personalized experiences, and ensure timely replenishment and operational continuity. Maintains accurate records of honor bar usage and amenity distribution, supports inventory integrity through proper handling, rotation, and storage of products, and promptly communicates discrepancies, shortages, or quality concerns. Provides operational Houseman support to the Housekeeping team through the distribution of linens, amenities, supplies, and equipment; the maintenance of service areas; and assistance with room readiness, contributing to overall operational efficiency and seamless guest experiences. Plays an essential role in delivering a seamless, discreet, and memorable in‑room experience by contributing to inventory accuracy, operational consistency, cost awareness, and the thoughtful execution of luxury brand standards. Follows all company, safety, and security policies and procedures, reporting maintenance issues, safety hazards, accidents, or injuries as required, and completing mandatory safety training and certifications. Maintains a clean and professional appearance, protects confidential and proprietary information, and represents the brand with discretion and professionalism. Welcomes and acknowledges guests according to company standards when interaction occurs, anticipates and addresses service needs in a timely manner, assists individuals with disabilities, communicates clearly and professionally with guests and colleagues, supports team members to achieve common goals, and ensures adherence to quality expectations and brand standards. Performs physical tasks required for the role, including moving, lifting, carrying, pushing, and placing objects of varying weight; maneuvering housekeeping carts and equipment over uneven surfaces; reaching overhead and below the knees; bending, twisting, stooping, and kneeling; visually inspecting tools and equipment; manipulating objects requiring fine motor skills; accessing confined or elevated spaces; climbing ladders; and standing, sitting, kneeling, or walking for extended periods throughout the work shift. Performs other reasonable job duties as requested by Supervisors. CRITICAL TASKS Honor Bar Operations * Replenish, stock, and organize in‑room honor bars according to established par levels, product assortments, presentation standards, and brand guidelines. * Inspect honor bar contents to ensure accuracy of items, quantities, cleanliness, and product quality, including verification of expiration dates. * Accurately record and report honor bar consumption following established procedures to support billing integrity and operational controls. * Remove expired, damaged, or non‑compliant items and replace them promptly to maintain luxury standards. * Ensure honor bar units are clean, properly arranged, and functioning correctly; promptly report maintenance issues or equipment malfunctions to Engineering. * Maintain honor bar storerooms and related storage areas clean, organized, and stocked in accordance with FIFO practices and safety guidelines. * Handle and transport food and beverage products responsibly, ensuring compliance with safety, hygiene, and security standards. Guest Room Amenities * Place, replenish, and maintain guest room amenities in accordance with established brand standards, ensuring accuracy, cleanliness, and refined presentation at all times. * Execute standard, VIP, and special occasion amenity setups following approved guidelines, instructions, and service standards. * Support personalized amenity placements based on guest preferences, profiles, and special requests communicated by Guest Relations, Front Office, or management. * Ensure amenity trays, collateral, packaging, and presentation elements are complete, visually appealing, and aligned with luxury expectations. * Inspect amenity items for quality, condition, and compliance prior to placement; replace any damaged, incomplete, or non‑compliant items. * Maintain amenity storage areas clean, organized, and stocked according to established inventory levels and FIFO practices. * Protect guest privacy and confidentiality while accessing occupied or vacant guest rooms. Housekeeping Support / Houseman Duties * Support Housekeeping Damas and Caballeros by preparing, replenishing, and distributing linens, amenities, supplies, and operational equipment required for daily room cleaning and servicing. * Collect, transport, and distribute clean linens, and remove soiled linens from guest rooms, pantries, and service areas in accordance with hygiene, safety, and operational standards. * Maintain Housekeeping pantries, service closets, and storage areas clean, organized, and properly stocked according to established par levels. * Replenish Housekeeping carts, workstations, and service areas with amenities, guest supplies, and operational materials to ensure uninterrupted workflow. * Assist with the setup, delivery, and removal of extra beds, rollaways, cribs, and other guestroom equipment as requested by Housekeeping, Front Office, or Guest Relations. * Support the removal of room service trays, glassware, china, and other items from guest hallways and rooms in a discreet and timely manner. * Ensure proper handling, rotation, and storage of linens, amenities, and supplies in accordance with FIFO practices and brand standards. * Identify and report shortages, damages, or quality issues related to linens, supplies, or equipment to Housekeeping leadership. Inventory & Controls * Maintain accurate records of honor bar usage and guest room amenity distribution in accordance with established procedures. * Monitor inventory levels of honor bar products and amenities to ensure availability, accuracy, and alignment with established par levels. * Perform regular inventory checks and assist with scheduled physical inventories as required by the department. * Ensure proper handling, storage, and rotation of products in compliance with FIFO practices, safety guidelines, and quality standards. * Identify and promptly communicate inventory discrepancies, shortages, damaged items, or quality concerns to Supervisors or appropriate departments. * Support cost control and loss prevention efforts through accurate documentation, attention to detail, and adherence to established controls. * Maintain storage areas organized, secure, and compliant with company policies and procedures. Guest Relations * Interact with guests in a courteous, professional, and discreet manner when encountered, in accordance with company and brand service standards. * Welcome and acknowledge guests following established guidelines and use appropriate service etiquette at all times. * Anticipate and respond to guest needs related to honor bars and in‑room amenities in a timely and thoughtful manner. * Assist individuals with disabilities in accordance with service guidelines and safety standards. * Maintain strict guest privacy and confidentiality while working in guest areas and rooms. * Communicate guest requests, preferences, concerns, or service opportunities to Housekeeping leadership, Front Office, or Guest Relations as appropriate. * Support recovery or enhancement of the guest experience by promptly escalating issues beyond scope of responsibility. Working with Others * Support all coworkers and treat them with dignity and respect at all times. * Develop and maintain positive, productive, and professional working relationships with employees across departments. * Partner effectively with Housekeeping, Front Office, Guest Relations, Food & Beverage, and Engineering to support daily operations and guest needs. * Communicate clearly, accurately, and professionally with coworkers and supervisors to ensure alignment and continuity of service. * Support team members to achieve common departmental and property goals. * Assist other departments as needed to ensure operational efficiency and an elevated guest experience. * Coordinate closely with Housekeeping leadership, Front Office, Guest Relations, and Engineering to support room readiness, special setups, and operational priorities. * Provide flexible operational support during peak periods, deep cleaning schedules, special projects, and events as assigned by Housekeeping leadership. Quality Assurance / Quality Improvement * Ensure adherence to established quality assurance expectations, brand standards, and operational procedures related to honor bars and guest room amenities. * Consistently maintain high standards of cleanliness, organization, accuracy, and presentation across all assigned areas. * Identify and report quality issues, service inconsistencies, or opportunities for improvement to Supervisors in a timely manner. * Support continuous improvement efforts by following updated procedures, standards, and best practices as implemented by the department. * Contribute to guest satisfaction and brand integrity through attention to detail and the consistent execution of luxury service standards. * Support cleanliness, order, and presentation standards in back‑of‑house service areas and public service corridors. * Identify and promptly report maintenance issues, safety hazards, or quality inconsistencies observed while performing Houseman duties. Safety and Security * Report work‑related accidents, injuries, or unsafe conditions immediately upon occurrence to Manager or Supervisor. * Use proper equipment, wear appropriate personal protective equipment (PPE), and apply correct lifting techniques to prevent injury. * Follow all company and departmental safety and security policies and procedures to ensure a clean, safe, and secure work environment. * Comply with Hazardous Material Management Program procedures for handling, storing, and disposing of chemicals and other materials, including the use of Material Safety Data Sheets (MSDS). * Identify and correct unsafe work practices or conditions when possible or promptly report them to management or safety personnel. * Follow established procedures for the safe operation, use, and storage of tools, equipment, and machinery. * Complete required safety training and certifications necessary to perform job duties. * Follow property‑specific emergency procedures, including evacuations, medical emergencies, and natural disasters. * Maintain awareness of unusual or undesirable activity on property premises and report concerns as appropriate. Policies and Procedures * Protect the privacy and security of guests and coworkers at all times. * Follow all company and departmental policies and procedures. * Ensure uniform, nametag, and personal appearance are clean, hygienic, professional, and in compliance with company standards. * Safeguard company tools, equipment, supplies, and other assets in accordance with company policies and procedures. * Maintain confidentiality of proprietary, operational, and guest‑related information. Physical Tasks * Read and visually verify information in a variety of formats, including small print, labels, and expiration dates. * Stand, sit, kneel, or walk for extended periods of time, including throughout an entire work shift. * Move, lift, carry, push, pull, and place objects of varying weight, including items weighing up to 55 pounds with or without assistance, as required. * Push and pull housekeeping carts and other work‑related equipment over flat, sloping, uneven, or slippery surfaces. * Reach overhead and below the knees, including bending, twisting, stooping, pulling, and kneeling. * Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand‑eye coordination. * Visually inspect tools, equipment, or machines to identify defects or maintenance needs. * Move through narrow, confined, or elevated spaces and climb ladders as required to perform assigned duties. * Perform other reasonable job duties as requested by Supervisors. * Frequent lifting, pushing, and pulling of linen carts, supply carts, and guestroom equipment. * Extended walking throughout guest floors, service corridors, and back‑of‑house areas. PREFERRED QUALIFICATIONS Education * High school diploma or G.E.D. equivalent. Related Work Experience * Previous experience in Housekeeping, Minibar, Guest Room Amenities, or Food and Beverage preferred. * Prior experience in a luxury hospitality environment is desirable. Supervisory Experience * No supervisory experience required. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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Responsibilities

The attendant is responsible for the replenishment, inspection, and inventory control of in-room honor bars and guest amenities to meet luxury brand standards. They also provide operational support to the housekeeping team by distributing supplies and maintaining service areas to ensure a seamless guest experience.