ABOUT FOUR SEASONS:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

ABOUT THE ROLE:

In the role of In-Room Dining Assistant Manager, you will report to the In-Room Dining Manager and will oversee the smooth operation of our In-Room Dining department which operates 24 hours, 7 days per week, ensuring our guests have a memorable and flawless dining experience in their guest room.
To thrive in this role, the ideal candidate will have a solid track record in high quality establishments, a passion for delivering a memorable dining experience and a hunger for delivering results, by cultivating a team culture that is fun, performance driven and constantly looking to evolve. The role balances the day to day management of the operation whilst developing and engaging the team, problem solving and delivering results for the business, from a people, product and profit perspective.

WHAT YOU WILL DO:

• Maintain a strong operational presence across the main meal serving periods to ensure service standards and the guest experience remain at an optimum
• Provide leadership, development, support, coaching and constructive feedback for the team
• Cultivate a culture that encourages people to connect and thrive, ensuring we remain a great place to work
• Drive performance, identify ways to improve how we do things and leading the way with industry trends
• Be proactively involved with the recruitment, selection and retention efforts in order to ensure that top talent are sought, confirmed and retained
• Develop strong internal relationships across the Hotel and work closely with key departments who will contribute to your success as a department
• Drive profitability by closely managing labour and operating expenses through effective scheduling, purchasing decisions and stock control
• Ensure a high level of cleanliness and commitment to WHS, working closely with Housekeeping and Engineering in the process.