In-Room Dining Assistant Server at Four Seasons Hotels Limited - Turkey

Kuwait City, Al Asimah, Kuwait -

Full Time

Start Date

Immediate

Expiry Date

03 Jan, 26

Salary

0.0

Posted On

05 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Food & Beverage Service, Guest Service, Communication Skills, Interpersonal Skills, Attention to Detail, Multi-tasking, Organizational Skills, Hospitality, Professional Presence, Team Player, Flexibility, Upselling, Menu Knowledge, Service Excellence, Problem Solving, Time Management

Industry

Hospitality

Description

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: A resort-like sanctuary in Kuwait’s heart. Discover a modern urban sanctuary in the heart of Kuwait City: a contemporary curation of Middle Eastern architecture, dazzling art and resort-like spaciousness, where striking sculptures seamlessly merge with traditional design. In this enclave of wonder – the first and only hotel in Kuwait to receive the prestigious Forbes Five-Star rating – you’ll find soaring rooftop restaurants, leisure facilities and the city’s largest guest rooms. Catch up with friends in the chic surrounds of Al Soor (known as La Chocolaterie of Kuwait), relax in air-conditioned cabanas by the infinity pool, ascend to a buzzing rooftop and wander the lush adjacent parkland. And with the city’s malls and souks within a few minutes’ drive, you can experience all the spoils of the city without spoiling your precious relaxation time. What You Will Do Deliver in-room dining orders promptly and accurately, ensuring food quality, presentation, and service meet Four Seasons standards. Greet guests warmly, describe menu items with engaging details about ingredients, preparation, and flavor profiles. Ensure trays and dishware are cleared in a timely manner, maintaining cleanliness and guest satisfaction. Set up, clean, and restock room service tables, condiments, dishware, and side stations. Deliver in-room amenities as part of the hotel’s service program. Anticipate guest needs, offer thoughtful suggestions, and respond quickly and professionally to requests or concerns. Accurately close guest checks, ensuring room numbers, signatures, and settlements are properly processed. Maintain full compliance with Four Seasons’ standards of conduct and work harmoniously with colleagues and supervisors. Assist in plating and preparing small food items, as well as servicing private bars when required. Support setup and maintenance of public space F&B stations (e.g., morning coffee service, special occasions, or guest arrivals). Occasionally deliver take-away orders to guest rooms or residential units. Answer in-room dining calls with warmth and professionalism, vividly describing menu selections and recording detailed guest requests. Coordinate orders with the kitchen and ensure timely delivery of meals and amenities. Proactively upsell additional items and services to enhance guest experiences and maximize revenue. Maintain strong knowledge of hotel facilities, services, and promotions to confidently share with guests. Utilize HotSOS devices effectively to manage and respond to service requests promptly. Coordinate closely with Housekeeping to ensure seamless delivery of in-room dining and guest amenities. Provide personalized butler-style service when required, in accordance with established procedures. Demonstrate flexibility with scheduling, including participation in rotational overnight shifts. What You Bring Minimum 1–2 years of experience in Food & Beverage or In-Room Dining within a luxury hotel or fine dining environment. Strong command of spoken and written English; additional languages are an asset. A genuine passion for hospitality and delivering memorable guest experiences. Excellent communication and interpersonal skills, with a polished, professional presence. Ability to multi-task, stay organized, and remain calm under pressure in a fast-paced environment. High level of attention to detail and commitment to maintaining service excellence. Team-player mindset with a positive attitude and flexibility to work varied shifts, including weekends, holidays, and overnight rotations. Basic knowledge of food and beverage service standards, menu descriptions, and guest service etiquette. What We Offer Full board shared living accommodation in high-quality, well-resourced staff housing. Complimentary stays at Four Seasons Hotels worldwide. Paid annual home leave tickets. Quality employee meals. Complimentary transportation to and from work. Regular social, cultural, and sporting events. Work Authorization The Hotel will apply for work authorization for the successful candidate. We look forward to receiving your application and welcoming you to the Four Seasons family. Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.

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Responsibilities

Deliver in-room dining orders promptly and accurately while ensuring food quality and presentation meet Four Seasons standards. Greet guests warmly, anticipate their needs, and provide personalized service to enhance their experience.