In Room Dining Captain at Edgewood Tahoe Resort

Stateline, Nevada, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Jul, 26

Salary

0.0

Posted On

24 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fine dining service, Team leadership, Staff training, POS systems, Inventory management, Service recovery, Communication skills, Interpersonal skills, Quality control, Health and safety compliance, VIP service, Scheduling, Mentoring, Etiquette, Conflict resolution

Industry

Travel Arrangements

Description

Position Summary: The In-Room Dining Captain oversees the daily operations of in-room dining service, ensuring all orders are delivered accurately, efficiently, and with the highest level of guest service. This position acts as a liaison between the culinary team, service team, and guests, leading by example and upholding luxury service standards at all times. Essential Functions: * Supervise, support, and assist In-Room Dining Servers to ensure timely and accurate order delivery. * Coordinate with the kitchen, stewarding, and front-of-house teams to ensure seamless service. * Perform quality checks on orders before delivery to ensure presentation and accuracy. * Act as the primary point of contact for VIP and special service requests. * Handle guest concerns and service recovery promptly and professionally. * Train and mentor in-room dining staff, promoting service excellence and adherence to resort standards. * Assist with scheduling, side work assignments, and daily shift briefings. * Maintain cleanliness, organization, and compliance with health & safety regulations. * Manage inventory and ensure adequate par levels of equipment and supplies. * Process guest orders using POS systems and ensure proper billing procedures. * Monitor team grooming, punctuality, and adherence to uniform standards. * Perform other related duties as assigned to support the overall success of the team and business. Qualifications / Special Skills: * Minimum 2 years of food & beverage experience in luxury hospitality, with at least 1 year in a supervisory or lead role. * Strong knowledge of fine dining service and etiquette. * Excellent communication and interpersonal skills. * Ability to lead a team with a calm, professional demeanor under pressure. * Familiarity with POS systems (e.g., Micros, Aloha, etc.). * Able to work flexible shifts, including weekends and holidays. * ServSafe and/or alcohol handling certification preferred. Physical Requirements: * Must be able to lift and carry trays up to 25 lbs. * Ability to stand, walk, and push carts for extended periods. * Must be able to navigate guest rooms and corridors safely and efficiently.

Responsibilities

The In-Room Dining Captain supervises daily operations, ensuring accurate and efficient order delivery while maintaining luxury service standards. They act as a liaison between departments, manage staff, and handle guest concerns to ensure service excellence.