In Room Dining Captain at Edgewood Tahoe Resort

Stateline, Nevada, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Aug, 26

Salary

0.0

Posted On

19 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Food & Beverage Experience, Supervisory Skills, Fine Dining Service, Communication Skills, Interpersonal Skills, Team Leadership, POS Systems, Service Recovery, Training, Mentoring, Health & Safety Compliance, Inventory Management, Guest Service, Scheduling, Organization, Grooming Standards

Industry

Travel Arrangements

Description

Position Summary: The In-Room Dining Captain oversees the daily operations of in-room dining service, ensuring all orders are delivered accurately, efficiently, and with the highest level of guest service. This position acts as a liaison between the culinary team, service team, and guests, leading by example and upholding luxury service standards at all times. Essential Functions: * Supervise, support, and assist In-Room Dining Servers to ensure timely and accurate order delivery. * Coordinate with the kitchen, stewarding, and front-of-house teams to ensure seamless service. * Perform quality checks on orders before delivery to ensure presentation and accuracy. * Act as the primary point of contact for VIP and special service requests. * Handle guest concerns and service recovery promptly and professionally. * Train and mentor in-room dining staff, promoting service excellence and adherence to resort standards. * Assist with scheduling, side work assignments, and daily shift briefings. * Maintain cleanliness, organization, and compliance with health & safety regulations. * Manage inventory and ensure adequate par levels of equipment and supplies. * Process guest orders using POS systems and ensure proper billing procedures. * Monitor team grooming, punctuality, and adherence to uniform standards. * Perform other related duties as assigned to support the overall success of the team and business. Qualifications / Special Skills: * Minimum 2 years of food & beverage experience in luxury hospitality, with at least 1 year in a supervisory or lead role. * Strong knowledge of fine dining service and etiquette. * Excellent communication and interpersonal skills. * Ability to lead a team with a calm, professional demeanor under pressure. * Familiarity with POS systems (e.g., Micros, Aloha, etc.). * Able to work flexible shifts, including weekends and holidays. * ServSafe and/or alcohol handling certification preferred. Physical Requirements: * Must be able to lift and carry trays up to 25 lbs. * Ability to stand, walk, and push carts for extended periods. * Must be able to navigate guest rooms and corridors safely and efficiently.

Responsibilities

The In-Room Dining Captain oversees daily operations of in-room dining service, ensuring accurate and efficient order delivery while maintaining high guest service standards. This role involves supervising staff, coordinating with various teams, and handling guest requests and concerns.