In-Room Dining Coordinator at Gurney's Inn Resort & Spa

Montauk, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

04 Jul, 26

Salary

17.0

Posted On

05 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Hospitality, Customer service, Communication, Micros POS, Order management, Multitasking, Attention to detail, Problem-solving, Teamwork, Phone etiquette, Upselling, Time management

Industry

Hospitality

Description

Job Title: In-Room Dining (IRD) Coordinator Department: Food & Beverage Reports To: Director of Outlets Status: Full-time, Hourly Pay: $17.00 per hour Location: Gurney’s Resorts & Seawater Spa, Montauk, NY About Us: Gurney’s Resorts & Seawater Spa is a premier luxury destination offering unparalleled oceanfront experiences in Montauk. Our mission is to create a unique, effortlessly elegant experience for our guests. Job Summary: The In-Room Dining Coordinator is the central point of contact for all guest room dining requests, responsible for delivering a seamless, efficient, and elevated ordering experience. This role blends hospitality, organization, and technology—ensuring every order is handled with precision, warmth, and attention to detail. As the voice of In-Room Dining, the Coordinator plays a critical role in shaping the guest experience, from the initial interaction through order fulfillment and follow-up. Key Responsibilities Guest Experience & Communication * Answer all IRD calls promptly with a polished, luxury-forward phone presence * Guide guests through menu offerings, including dietary accommodations and upselling opportunities * Ensure all guest interactions reflect the elevated service standards of the property * Communicate accurate wait times and follow up on guest requests when necessary Order Management & Systems * Enter all orders accurately into MICROS POS * Coordinate digital and mobile orders through BBot when applicable * Ensure all modifications, allergies, and special requests are clearly communicated to the kitchen * Manage order flow during high-volume periods with efficiency and composure Operational Coordination * Act as liaison between guests, kitchen, and service team to ensure timely and accurate delivery * Monitor ticket times and proactively communicate delays or adjustments * Assist with menu updates, availability changes, and system adjustments (e.g., limited menus during operational shifts) * Support IRD service flow across breakfast, lunch, and dinner periods Administrative & Organizational Duties * Maintain accurate logs of orders, guest requests, and service notes * Assist in updating IRD menus and ensuring system accuracy (pricing, availability, timing) * Support team scheduling coordination and communication when needed Qualifications: * Previous experience in hospitality, call center, or restaurant operations preferred * Strong communication skills with a professional phone demeanor * Experience with POS systems, preferably Micros, is a plus * Ability to multitask in a fast-paced, high-volume luxury environment * Strong attention to detail and organizational skills Preferred Attributes * Calm and solution-oriented under pressure * Strong sense of urgency with a guest-first mindset * Ability to anticipate needs and problem-solve proactively * Team-oriented with strong cross-department communication skills Pay Range and Compensation Package: * $17.00 per hour * Employee discounts on resort amenities and services. * Opportunities for career advancement within the resort. * Positive and dynamic team environment.

Responsibilities

The In-Room Dining Coordinator serves as the primary point of contact for guest dining requests, managing order entry and coordinating between guests and the kitchen. They ensure accurate order fulfillment, monitor ticket times, and maintain high service standards in a fast-paced luxury environment.