SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY:

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

• Ability to read the English language to fully comprehend guest requests, memos, reservations, promotional materials, event orders and similar written materials.
• Ability to communicate orally and verbally in English with staff and outside entities. Certain positions will require the ability to read and write in English as well.
• Ability to remember, recite and promote service offerings
• Ability to effectively deal with guest complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the guest and providing positive and proactive solutions.

PHYSICAL REQUIREMENTS:

Frequency Key: Rare, Occasional, Frequent, Constant for lifting enter estimated lbs at 10, 25, 50, and 50+.
Physical Activity Frequency
Sitting Rare
Walking Constant
Climbing stairs Frequent
Crouching/Bending/Stooping Frequent
Reaching Frequent
Grasping Frequent
Pushing/Pulling Frequent
Near Vision Constant
Far Vision Constant
Hearing Constant
Talking Constant
Smell Constant
Lifting/Carrying(# lbs)– up to 40 lbs. Frequent
Travel Rare

SAFETY REQUIREMENTS

OSHA laws require the use of the following Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety:

• Safety Shoes (slip resistant) preferred
• Use of gloves (latex, vinyl, plastic, fabric. Metal)

Associates will be trained in the proper use and care of assigned PPE. The hotel provides the required PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager.

EDUCATION

High school graduate or equivalent required.

EXPERIENCE

One to two years of experience. Licenses or certificates preferred.
Responsible Vendors Training; CPR Training preferred

POSITION PURPOSE:

Supervises all aspects of the In Room Dining and Marketplace Department.

ESSENTIAL FUNCTIONS:

• Responsible for being knowledgeable about all menu items and for taking accurate guest orders and putting them in the system, while providing a comfortable and genuine experience for the guest.
• Responsible for scheduling for staff on a weekly basis (to be approved and posted by Thursday of each week).
• Conduct walkthroughs of facilities to ensure that all support areas of area are neat, organized and in compliance with all established and approved set ups.
• Ensure supplies for area are maintained to established par levels and within the specified budgets for respective line items.
• Ensure all recreation support staff is in compliance with all standards of operation and guest interactions.
• Ability to coach and motivate team to achieve stated revenue and guest satisfaction goals.
• Conduct monthly departmental meetings.
• Perform payroll for recreation support staff.
• Knowledge of staffing to accommodate business demands.
• Attend all management training and development within hotel.
• Monitor progress of quest dining experience and remove trays and tables from guest floors at appropriate time; return them to designated locations in a prompt and orderly fashion.
• Assist with preparation of guest amenities and deliver to guest rooms; remove when appropriate.

OTHER DUTIES:

Assimilate into Trump National Doral-Miami Cultural Foundation through understanding, supporting and participating in all elements of the Trump Cornerstones. Demonstrate working knowledge of the service standards.

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

• Perform all assigned side work such as replenishing condiments and restocking side stands.
• Abide by all state, federal and corporate liquor regulations pertaining to serving alcoholic beverages.
• Perform general cleaning tasks to adhere to health and safety standards.
• Keep work area clean and organized.
• Complete other duties as assigned by supervisor.
• Demonstrated team building experience
• Knowledge of computer operating systems
• Ability to work outdoor

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

• Ability to read the English language to fully comprehend guest requests, memos, reservations, promotional materials, event orders and similar written materials.
• Ability to communicate orally and verbally in English with staff and outside entities. Certain positions will require the ability to read and write in English as well.
• Ability to remember, recite and promote service offerings
• Ability to effectively deal with guest complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the guest and providing positive and proactive solutions

OSHA laws require the use of the following Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety:

• Safety Shoes (slip resistant) preferred
• Use of gloves (latex, vinyl, plastic, fabric. Metal