OUR COMMITMENT TO DIVERSITY & INCLUSION:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

What’s in it for you:

• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

Job Description

• To coordinate all service requirements addressed to IRD and ensure their immediate action, aiming for the highest possible guest satisfaction.
• To promote efficiency, confidence, courtesy and an extremely high standard of social skills. To display a pleasant manner and positive attitude at all times and to promote a good company image to guests and colleagues.
• Works in close cooperation with the Kitchen and all other key service departments.
• Standard instructions of the immediate guest care, telephone manners, up-selling,
• Ensures that under no circumstances the telephones are unattended and practice impeccable telephone manners.
• Conducts a proper handover during shift change.

Qualifications

• University Degree or Vocational in any field.
• Minimum of 1 year or more experience in a similar role or experience as a telephone operator / call center.
• Good computer skills
• Excellent communication skills, telephone etiquette and up selling skills.
• additional language will be a plus

Additional Information

Your team and working environment:

• Rixos Premium Saadiyat Island is a unique resort; where exclusivity and luxury define every experience, every time. Our luxurious family getaway is located on the pristine beach of Saadiyat Island with its clear blue waters and fine white sands overlooking the Arabian Gulf.
• At Accor, we are Heartists!

Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists at Rixos Premium Saadiyat Island, every day, we look for opportunities to engage on a personal & meaningful way with our guests and each other. We deliver heartfelt hospitality in an environment that is engaging, enthusiastic and professionally rewardin

Please refer the Job description for details