In‑Room Dining Order Taker at Hilton Hotels & Resorts

Honolulu, Hawaii, United States -

Full Time

Start Date

Immediate

Expiry Date

03 Apr, 26

Salary

0.0

Posted On

03 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Hospitality, Customer Focus, Adaptability, Dependability, Quality, Productivity, Integrity, Leadership, Teamwork

Industry

Hospitality

Description

Ka La‘i Waikiki Beach is looking for an enthusiastic In‑Room Dining Order Taker to help create exceptional experiences for our guests—right from the comfort of their rooms. If you have a warm, confident phone presence and a passion for hospitality, this is your chance to shine. As part of our newly revitalized team, you’ll support the relaunch of our beautifully renovated hotel opening in early summer 2026. You’ll play a key role in delivering seamless, memorable service that brings the taste of Hawai‘i straight to our guests’ doors. An Order Taker is responsible for answering telephones and taking guest food and beverage orders in the hotel's continuing effort to deliver outstanding guest service and financial profitability. What will I be doing? As an Order Taker, you would be responsible for answering telephones and taking guest food and beverage orders in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Answer Room Service telephones and respond to guest requests in a timely, friendly and efficient manner Ensure knowledge of menu, including, but not limited to, restaurant promotions, specials, how menu items are prepared, etc. Upsell food and beverage items including, but not limited to, sides, dessert, beverages and special promotion items Take guest food and beverage orders and input orders in appropriate point-of-sale system Reconcile check upon delivery of order including, but not limited to, verifying check totals, gratuity disbursement and managing the cash drawer and house bank in accordance with established accounting guidelines What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Responsibilities

As an In-Room Dining Order Taker, you will answer telephones and take guest food and beverage orders, ensuring outstanding guest service. You will also be responsible for upselling items and reconciling checks upon delivery.