Company Description
You are an ambassador for the exceptional service and cuisine that are hallmarks of our food & beverage experience. Your warm, personal attention and knowledge of our outstanding offerings makes guests feel unique and valued.
Job Description

YOUR EXPERIENCE AND SKILLS INCLUDE:

• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Previous Food & Beverage experience (hotel or restaurant) preferred; luxury or fine dining experience is an asset.
• Experience in a guest-facing role with proven ability to deliver high-quality service.
• Basic knowledge of food, wine, and beverage service standards.
• Strong communication and interpersonal skills; ability to connect with guests.
• Attention to detail, especially in presentation and order accuracy.
• Ability to work well under pressure in a fast paced environment
• Team player with a proactive, service-driven attitude.
• Serving It Right Certificate
  Additional Information

• Assist guests regarding menu items in an informative and helpful way
• Follow thoroughly the sequence of service from the in-room dining department.
• Maintain knowledge of menu items, wine selections, and daily specials to make recommendations and upsell thoughtfully
• Set up, serve, and clear orders in guest rooms, following service standards and safety protocols.
• Ensure trays, carts, and trolleys are properly stocked, clean, and ready for service.
• Ensure that overall cleanliness and maintenance of our working areas are maintained at all times.
• Provide timely, personalized, friendly, polite, and efficient food and beverage service to our hotel guests in their guestrooms or any other area of the hotel as directed.
• Uphold the highest internal and external customer service standards by demonstrating Fairmont Service Essentials and Forbes standards and applying 5 Diamond Service at all times.
• Follow all safety and sanitation policies when handling food and beverage
  Qualifications