Provide effective leadership to the Room Service teams to ensure targets are met and exceeded both for the hotel and individual development
Ensure compliance of brand standards
Evaluate guest satisfaction levels with a focus on continuous improvement
Aware of trends and propose ideas to build the range and quality of Food and Beverage
Optimise sales and contain costs, identifying any areas for action
Set achievable budgets and other short- and long-term functional goals
Maintain consistent communication with Training and Development department to ensure teams at all levels are trained and developed through the use of structured training calendars
Maintain strong internal control environment and compliance to hotel/company policies and procedures
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