IN ROOM DINING WAITER

Full Time
24,308 per annum plus monthly service charge, typically £2,400 annually
37.5 hours
Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa, and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe.

KEY SKILLS, QUALITIES & EXPERIENCE

• The ability to multi-task and think on your feet
• Strong communication skills with both team members and guests
• Previous experience within the hospitality industry, preferably in a room service or F&B setting
• Excellent communication and interpersonal skills
• Strong attention to detail and ability to multitask in a fast-paced environment
• Flexibility to work various shifts, including evenings, weekends, and holidays

• Set trolleys and trays according to orders and standards
• Make sure all linen, cutlery, glasses and dishes are clean and well-presented prior to delivering to the guest
• Answering the telephone to take food & beverage orders, maximising revenue where possible and you will ensure the correct accompaniments are presented
• Ensure adherence to quality expectations and standards
• Anticipate our guest’s needs and provide exceptional service to enhance their stay
• Be responsible of Setting trolleys and trays according to orders and standards
• Monitor inventory levels and assist with ordering and stock control
• Handle guest orders, inquiries, and special requests with professionalism and courtesy