IN-Sr Support Engineer 1-F5,Palo Alto firewall at Blue Yonder

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

05 Sep, 26

Salary

0.0

Posted On

07 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

F5 LTM, Palo Alto NGFW, Cloudflare WAF, Cisco ASA, Azure Networking, BGP, OSPF, Terraform, Ansible, Python, Wireshark, Arista Switching, VPN Configuration, TCP/IP Troubleshooting, Network Automation, SSL Management

Industry

Software Development

Description

Our people are our most important asset. Thank you for considering this opportunity as the next step in your career! Scope: • Core responsibilities include assisting in managing network incidents, handling service requests for prompt resolution, and supporting root cause analyses to implement corrective and preventive measures. As part of the Operations team, you will collaborate with cross-functional teams to address incidents, support feature enhancements, and participate in business-as-usual (BAU) project activities. Our current technical environment: • F5 Load Balancer Skills: LTM administration, iRule Development, SSL Management, and Troubleshooting. • Cloudflare WAF Management: WAF operations, log review, fine-tuning WAF rules, collaborating with cross-functional team, and troubleshooting issues. • Firewall Skills: Cisco ASA Configuration, Palo Alto NGFW Management, VPN Configuration, and Troubleshooting. • Switching Skills: Cisco & Arista Architecture, vPC, MLAG, and Troubleshooting. • Routing Skills: OSPF & BGP Configuration and Management, Troubleshooting. • Packet Capture and Analysis Skills: Protocol Analysis, Network Performance Troubleshooting, Traffic Flow Analysis, TCP/IP Troubleshooting. • Azure Networking Skills: VNet Configuration, Azure VPN Gateway, Azure Virtual WAN, Azure ExpressRoute, Azure Firewall, Azure Network Watcher. • Network Automation: Terraform pipelines with GitHub for Azure network deployments, and Python with Ansible for private cloud automation. What you’ll do: • Manage and support F5-LTM, Cisco and Palo Alto firewalls, Cisco and Arista routing and switching, as well as Azure VPN gateway and firewall across both private and public datacenter. • Collaborate with cross-functional teams during Major Incident Management (MIM) to identify root causes and restore services quickly. • Provide technical support for customer incidents and service requests, ensuring timely troubleshooting and resolution. • Perform basic packet capture analysis using Wireshark to diagnose and resolve application performance issues. • Collaborate with other support teams, including Application and Infrastructure, as necessary. • Coordinate with vendors and technology partners to efficiently resolve hardware and software issues. • Conduct due diligence for every network change to assess potential business impact and implement precautionary measures. • Assist in internal root cause analysis (RCA) reviews and provide feedback to improve the quality of RCAs. • Take ownership of assigned tasks, ensuring timely and effective completion. • Maintain up-to-date knowledge of Information Security principles and apply them as needed. • Create and maintain standard operating procedure (SOP) documents for all network implementations. • Identify and recommend automation opportunities to enhance operational efficiency and minimize human error. • Generate weekly and monthly reports, offering insights into performance, operational status, and key metrics. What we are looking for: • BE/B. Tech or ME/M. Tech or MCA with 5 to 8 years of experience in F5 LTM, Cloudflare WAF, ASA/PALO ALTO/AZURE firewalls, and Routing and Switching. • Strong technical knowledge, excellent communication skills, and the ability to work effectively within a team are essential for success in this role. • The ideal candidate will have foundational expertise in managing and troubleshooting F5 load balancers, Cloudflare WAF, Cisco ASA, Palo Alto firewalls, VPN tunnels, and Cisco and Arista routing and switching. • Familiarity with Azure technologies, including VWAN, Secure VWAN hub, Virtual Networks, NSG, ASG, and NAT Gateways. • Your responsibilities will include assisting in configuring, maintaining, upgrading, and troubleshooting the Blue Yonder cloud network environment, with a focus on F5-LTM and firewall technologies across both private and public datacenters. • You will also participate in Major Incident Management (MIM) calls to help identify root causes and restore services. • Experience in network automation leveraging Terraform, GitHub, Python, and Ansible • Strong technical knowledge, excellent communication skills, and the ability to work effectively within a team are essential for success in this role. Additional Skills: • Certification Preferences: F5 Certified BIG-IP Administrator (F5-CA), Palo Alto Networks Certified Network Security Engineer (PCNSE). • Automation and Scripting: Basic knowledge of Terraform, GitHub, Ansible, Python, or scripting tools like Bash. (ID053) All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Responsibilities

Manage and support F5 load balancers, firewalls, and routing/switching infrastructure across private and public datacenters. Collaborate with cross-functional teams to resolve major incidents and implement network automation to improve operational efficiency.