POSITION OVERVIEW

The In-Store Bank Branch Manager is a dynamic and critical leadership role responsible for overseeing the daily operations, business growth, and team development in our bank branch located within a supermarket. The business hours emulates that of the store with extended hours, including evenings, and rotating weekends required. The banking center team This position requires a combination of financial acumen, sales expertise, relationship-building skills, and operational management to deliver exceptional customer experience and achieve the bank’s strategic objectives. The manager acts as the face of the bank within the retail location, building partnerships that drive customer traffic and foster lasting relationships.
The role of In-Store Bank Branch Manager offers a rewarding blend of leadership, customer engagement, and business development within a vibrant retail setting. It is suited to ambitious professionals eager to make a tangible impact on both their teams and their communities. By combining operational excellence with a passion for building relationships, the branch manager drives growth, develops loyalty, and ensures the highest standards of banking service.
Requirements:

MINIMUM QUALIFICATIONS

• Education: Bachelor’s degree in business, finance, management, or a related field preferred or equivalent combination of education and experince.
• Experience: Minimum 5 years of banking experience, preferably with at least 3 years in a supervisory or management position. Experience in retail banking or financial services within a retail setting preferred.
• Knowledge: Strong understanding of consumer banking products and services, regulatory requirements, sales principles, and operational best practices.
• Skills: Excellent leadership, interpersonal, and communication skills. Ability to motivate and mentor teams, solve complex problems, and manage multiple priorities.
• Technical Proficiency: Familiarity with core banking systems, digital banking platforms, and retail point-of-sale technology.
• Personal Attributes: Results-oriented, customer-focused, adaptable, and ethical. Strong decision-making and organizational abilities.

1. Branch Operations: Ensure the smooth daily functioning of the branch, including opening and closing procedures, cash management, vault security, and compliance with banking policies and regulations. Monitor and supervise all transactions to minimize risk and maintain accurate records.
2. Team Leadership and Development: Recruit, train, coach, and motivate a team of bankers, tellers, and customer service representatives. Set performance goals, conduct regular evaluations, and foster a culture of continuous learning and professional development.
3. Sales and Business Development: Drive branch sales targets by promoting bank products and services such as checking accounts, savings accounts, loans, credit cards, and investment products. Develop and implement sales strategies tailored to the retail environment, leveraging in-store traffic and retail partnerships.
4. Customer Experience: Cultivate a welcoming atmosphere for customers, ensuring high standards of service, professionalism, and responsiveness. Resolve escalated customer issues, oversee complaint management, and proactively address customer feedback.
5. Compliance and Risk Management: Maintain strict adherence to all banking regulations, policies, and procedures. Ensure that all branch activities comply with internal controls, audit requirements, and regulatory standards. Implement and monitor risk mitigation strategies, including fraud prevention and anti-money laundering practices.
6. Partnership Management: Build and sustain strong working relationships with the retail store management and staff to maximize collaboration and customer engagement opportunities. Coordinate joint marketing initiatives, events, and promotional activities within the store.
7. Financial Performance: Monitor and analyze branch financial performance, including revenue generation, expense management, and profitability. Prepare and present regular reports to district and regional leadership, identifying trends and recommending actions for improvement.
8. Community Engagement: Serve as a representative of the bank in the local community, participating in outreach events, networking activities, and supporting the bank’s reputation as a trusted partner.
9. Technology and Innovation: Embrace new digital banking platforms, self-service technology, and process improvements to enhance efficiency and customer experience within the in-store branch.
10. Problem-Solving: Address operational challenges as they arise, balancing immediate needs with long-term branch objectives. Demonstrate resourcefulness and adaptability in a fast-paced environment.
11. Assumes additional responsibilities as required.