KEY ACCOUNTABILITIES:

• Responsible for the efficient processing of customer orders, answer and respond to walk-in and telephone sales orders and product inquiries
• Sell gases and welding products to walk-in and telephone customers
• Emphasis on “Up selling” gases and other welding products to walk-in customers or over the phone
• Process all cash, charge, and credit card orders and amending orders for invoicing
• Maintain local inventory control and manage branch stock including surplus inventory for hard goods and cylinders
• End of day, week, and month processes (SOX reports, the Big 5 Report, open orders, work bench)
• Process bank daily deposits and cash reconciliation
• Accountable for shipping/receiving of customer orders and branch transfers
• Assist customers with welding applications and products to ensure Linde products meet customer requirements
• Provide assistance to the Territory Manager(s) in serving accounts

QUALIFICATIONS:

• High school graduate or equivalent experience in an industrial supplies or customer service environment.
• A work history focusing on customer satisfaction is a pre-requisite
• Must have the ability to “up sell”
• Applicants preferred to have knowledge of the welding industry, process, etc.
• Intermediate to advanced knowledge of Microsoft Office Suite

KNOWLEDGE / SKILLS / ABILITIES:

• Knowledge and/or experience with welding products and processes a desired asset
• Mathematical ability required to calculate prices and gross margins
• Must be self-motivated and capable of working with minimum supervision

Receive and process client walk-in or phone orders, inquiries, and/or issues covering items or products ordered along with showroom sales and inquiries from walk-in clients. Accountable for meeting sales targets associated with Linde Canada packaged gas business.