IN_Manager_R&C_Customer Consulting_Advisory_Delhi at pwc

New Delhi, delhi, India -

Full Time

Start Date

Immediate

Expiry Date

21 Jan, 26

Salary

0.0

Posted On

23 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Business Acumen, Consulting Engagements, C Level Client Interaction, Strategy Consulting, Digital Sales Enablement, Channel Strategy, Sales Execution, Sales Training, Trade Marketing, Sales Technology, Sales Analytics, Growth Strategy, Customer Experience, Customer Relationship Management, Market Research, Team Management

Industry

Professional Services

Description

Line of Service Advisory Industry/Sector Not Applicable Specialism Managed Services Management Level Manager Job Description & Summary At PwC, our people in customer consulting specialise in providing consulting services focused on customer-related strategies and initiatives. These individuals analyse client needs, develop customer-centric solutions, and offer guidance and support to help clients enhance their customer experience and drive business growth. As a customer consulting generalist at PwC, you will join other individuals who possess a broad range of skills and experience in customer consulting. You will analyse client needs, provide consulting services across different customer-related areas, and offer guidance and support to help clients develop and implement effective strategies to enhance their customer experience, drive business growth, and improve overall customer satisfaction. *Why PWC At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us. At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. " Job Description & Summary A career within Customer consulting Services will provide you with the opportunity to help our clients leverage transformation to enhance their customer experiences. · *Responsibilities: 1) Business Acumen to drive actionable outcomes for clients with the latest industry trends, innovations and disruptions, metrics and value drivers 2) An excellent, established track record for selling and delivering consulting engagements in R&C domain at the same time 3) Experience working with “C level” executive clients, with extensive experience in projects in which the primary stakeholder was the CEO; Chief Strategy Officer, Sales Head 4) Strategy consulting experience in Corporate Strategy; Growth Strategy, Market Entry Strategy, Operating Model Strategy, Business and Financial Model development, Value and investment case design, Productivity Uplift, Digital RTM – In the R&C Sector 5) Strategy experience in R&C Sector –Digital Sales Enablement, Offline RTM Transformation, Channel strategy, Pricing & Promotions, Distribution Network strategy, Online sales across D2C, marketplaces & Q-Com 6) Should have managed a team of min 2-3 members in previous experience. 7) Business/ Industry experience in broad based general management in blue chip R&C organizations with background in sales/ marketing 8) Able to navigate ambiguity and able to structure analyses for complex problem statements and drive teams to generate insights and solutions. 9) Willingness to stretch, high learning agility (comfort with learning at speed) and can-do attitude. 10) Willingness to travel and execute projects on site. Mandatory Skill Sets:Manager - R & C Preferred skill sets Channel Expansion and Effectiveness: Robust channel management operating model understanding, defined customer promise, redesigned org. structure, KPIs, identification/ shortlisting/ finalization of potential distributors/dealers with on-boarding and stabilization. o RTM Strategy design and execution: VoC execution with customer segmentation and value proposition design, Define RTM strategy with operating model construct o Growth Strategy: Conduct market research and analysis to identify trends and opportunities in the key R&C sub-sectors. Define market strategy based on relevant market characteristics, identify datasets, create target segments o Sales execution: Drive sales discipline in sales call execution, total calls, visit time, visit activities, productive calls, cadence. o Sales training: Define and Conduct sales training at scale, training effectiveness evaluation. o Trade marketing: Define and execute trade schemes, scheme planning and budgeting, scheme effectiveness evaluation (RoI), scheme disbursement and claims management. o Sales org structure: Drive exercise to redesign sales org structure to align with strategic objectives of depth or extraction. o Channel Partner RoI: Good understanding of channel partner RoI and develop ideal business case o Sales Technology: Good functional understanding of new tools in Sales Technology – SFA, DMS, CRM etc. o Sales Analytics: Ability to do RCA on sales data, come to conclusions and then design & implement interventions across the value chain Years of experience required 7+ years Location : Delhi , Mumbai, and Bangalore Education Qualifications- · Preferred consulting background (Big 4 –Manager / Senior Consultant level; Accenture Strategy, A&M, or ATK - Analyst or consultant level) · Relevant work experience – 6+ years, preferred 1 years minimum of consulting experience. · Prior experience in the Retail & Consumer sector (R&C) across offline & channels (Food & beverages, Beauty & personal care, Agri-commodities, Consumer Durables, Big Box retailers, Brown Goods)- either as a management consultant or as an industry professional · Education from Tier I campuses - IIM A/B/C/L/K/I, ISB, SPJIMR, XLRI, MDI, FMS. If Tier II – Other IIMs, IITB VJSOM / XIMB / NMIMS / IMT Ghaziabad / SIBM / SCMHRD Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required: Master of Business Administration Degrees/Field of Study preferred: Certifications (if blank, certifications not specified) Required Skills Microsoft C Optional Skills Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Case Development, Business Development, Business Expansion, Business Model Development, Business Transformation, Channel Partner Management, Coaching and Feedback, Communication, Creativity, Customer Analysis, Customer Engagement, Customer Experience (CX) Strategy, Customer Insight, Customer Relationship Management, Customer Retention, Customer Service, Customer Strategy, Customer Success, Customer Transformation, E-Commerce, Embracing Change {+ 22 more} Desired Languages (If blank, desired languages not specified) Travel Requirements Available for Work Visa Sponsorship? Government Clearance Required? Job Posting End Date Are you ready to make a difference? Want to unlock new value by applying your unique perspective and talents? You can grow exponentially at PwC. Here, you can uncover hidden talents, build lifelong relationships rooted in trust and empathy and turn challenges into opportunities for innovation. We’ll help you grow your skills through challenging, meaningful work so you can go further.

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Responsibilities

The role involves analyzing client needs and providing consulting services to enhance customer experience and drive business growth. You will work with a team to develop and implement effective strategies across various customer-related areas.