IN_Senior Associate_D365 CRM Technical_MS Dynamics_Advisory_Mumbai at pwc

Mumbai, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

22 Feb, 26

Salary

0.0

Posted On

24 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

CRM Technical Consultant, CRM Development, Customization, Microsoft Dynamics 365, Salesforce, Zoho, REST APIs, SOAP APIs, JavaScript, HTML, CSS, SQL, Data Migration, Agile, Problem-Solving, Communication

Industry

Professional Services

Description

Line of Service Advisory Industry/Sector Not Applicable Specialism Microsoft Management Level Senior Associate Job Description & Summary At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives. Those in Microsoft Dynamics CRM at PwC will specialise in analysing client requirements, implementing CRM software solutions, and providing training and support for seamless integration and utilisation of Microsoft CRM applications. Working in this area, you will enable clients to optimise operational efficiency and achieve their strategic objectives. Why PWC At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us. At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. We are looking for a skilled CRM Technical Consultant to design, develop, and implement CRM solutions that align with business goals. The ideal candidate will have hands-on experience with CRM platforms, strong programming skills, and the ability to translate business requirements into scalable technical solutions. --- Responsibilities: · Customize and configure CRM systems (e.g., Salesforce, Microsoft Dynamics, Zoho) to meet business needs. · Develop custom modules, workflows, plugins, and integrations using APIs and SDKs. · Collaborate with functional consultants and business stakeholders to gather and analyze requirements. · Perform data migration, cleansing, and integration with third-party systems. · Troubleshoot and resolve technical issues related to CRM performance, data integrity, and user access. · Participate in code reviews, testing, and deployment processes. · Maintain documentation for technical designs, configurations, and customizations. --- Required Skills & Qualifications: · Bachelor's degree in Computer Science, Information Technology, or related field. · 3+ years of experience in CRM development and customization. · Proficiency in one or more CRM platforms (e.g., Salesforce Apex/Lightning, Dynamics 365, Zoho Deluge). · Strong knowledge of REST/SOAP APIs, JavaScript, HTML, CSS, and SQL. · Experience with data migration tools and ETL processes. · Familiarity with Agile/Scrum methodologies. · Excellent problem-solving and communication skills. *Mandatory skill sets: CRM Technical Consultant *Preferred skill sets: CRM development and customization *Years of experience required 4 to 6 Years *Education Qualification BE/B.Tech Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required: Bachelor of Engineering, Bachelor of Technology Degrees/Field of Study preferred: Certifications (if blank, certifications not specified) Required Skills Microsoft Dynamics 365 Customer Relationship Management (CRM) Optional Skills Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Process Analysis, Communication, Creativity, CRM Analytics, CRM Implementations, CRM Project Management, Customer Journey Analysis, Data Management, Embracing Change, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, Learning Agility, Microsoft Dynamics 365, Microsoft Dynamics CRM, Microsoft Dynamics Customer Relationship Management (CRM) Architecture, Microsoft Dynamics Customer Relationship Management (CRM) Configuration, Microsoft Dynamics Customer Relationship Management (CRM) Integration, Microsoft Power Apps, Operational Efficiency {+ 4 more} Desired Languages (If blank, desired languages not specified) Travel Requirements Not Specified Available for Work Visa Sponsorship? No Government Clearance Required? No Job Posting End Date Are you ready to make a difference? Want to unlock new value by applying your unique perspective and talents? You can grow exponentially at PwC. Here, you can uncover hidden talents, build lifelong relationships rooted in trust and empathy and turn challenges into opportunities for innovation. We’ll help you grow your skills through challenging, meaningful work so you can go further.

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Responsibilities

The role involves customizing and configuring CRM systems to meet business needs and developing custom modules, workflows, and integrations. The consultant will collaborate with stakeholders to gather requirements and troubleshoot technical issues.