IN_Senior Associate_Power BI_Digital Integration_Advisory_Kolkata at pwc

Kolkata, west bengal, India -

Full Time

Start Date

Immediate

Expiry Date

08 Mar, 26

Salary

0.0

Posted On

08 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Alteryx, Power BI, Client Management, Communication, Analytical Thinking, IT Service Management, Data Visualization, Problem Solving, Project Support, User Support, Documentation, Testing, Google Suite, MS Office Suite, ServiceNow, Sharepoint Online

Industry

Professional Services

Description

Line of Service Advisory Industry/Sector Not Applicable Specialism Microsoft Management Level Senior Associate Job Description & Summary At PwC, our people in software and product innovation focus on developing cutting-edge software solutions and driving product innovation to meet the evolving needs of clients. These individuals combine technical experience with creative thinking to deliver innovative software products and solutions. In technology delivery at PwC, you will focus on implementing and delivering innovative technology solutions to clients, enabling seamless integration and efficient project execution. You will manage the end-to-end delivery process and collaborate with cross-functional teams to drive successful technology implementations. *Why PWC At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us. At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. " Major Responsibilities Product and user support (80%) Acquire deep knowledge of the supported products, including their integrations with each other and with other firm and network systems Analyze and resolve issues raised by users through ServiceNow tickets and other channels, adhering to established response standards for timeliness and quality Validate data supplied by users and upload to systems using established processes Coordinate support activities with specialists on other teams Identify and report support trends to team managers Project support (20%) With guidance, support the testing and documentation of product features with ETA and other teams Work Experience Relevant customer/client service experience in a technology-focused role, preferably in a professional services organization supporting enterprise-level systems Experience with IT service management tools such as ServiceNow desirable Understanding of document management and workflow systems, such as Sharepoint Online (SPO) desirable Ability to identify patterns or trends in issues and escalate for analysis Proficiency in Google Suite or MS Office Suite Experience with data visualization tools such as A Mandatory Skill Sets:Alteryx/Power BI Preferred Skill Sets:Alteryx/Power BI Years of Experience required:3-6 Education Qualification:Btech/MBA/MCA Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required: Master of Business Administration, Bachelor of Technology Degrees/Field of Study preferred: Certifications (if blank, certifications not specified) Required Skills Alteryx Optional Skills Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Client Management, Communication, Creativity, Deliverable Planning, Delivery Management, Developing User Stories, Embracing Change, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, IT Business Strategy, IT Consulting, IT Infrastructure, IT Service Management (ITSM), IT Systems Development, Leading Design Workshops, Learning Agility, Market Research, Optimism, Process Improvement {+ 22 more} Desired Languages (If blank, desired languages not specified) Travel Requirements Available for Work Visa Sponsorship? Government Clearance Required? Job Posting End Date Are you ready to make a difference? Want to unlock new value by applying your unique perspective and talents? You can grow exponentially at PwC. Here, you can uncover hidden talents, build lifelong relationships rooted in trust and empathy and turn challenges into opportunities for innovation. We’ll help you grow your skills through challenging, meaningful work so you can go further.

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Responsibilities

The role involves providing product and user support, including analyzing and resolving user issues and validating data. Additionally, it includes project support tasks such as testing and documentation of product features.