Inbound Appointment Specialist at Best Choice Roofing

Goodlettsville, Tennessee, United States -

Full Time

Start Date

Immediate

Expiry Date

30 Apr, 26

Salary

21.0

Posted On

30 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Sales, Communication Skills, Multitasking, Organization, Persuasion, Call Center Experience, Lead Conversion, Appointment Setting, Record Keeping, Cold Calling, Goal-Oriented, Fast-Paced Environment, Teamwork, Continuous Improvement, Proactive Mindset

Industry

Construction

Description

Description We are looking for a highly motivated and results-driven individual to join our team as a Customer and Sales Representative/Inbound Appointment Specialist. In this role, you will be responsible for handling inbound calls from potential, new, and existing customers, as well as conducting outbound calls to convert leads into qualified in-home appointments. Your primary goal is to set appointments with all decision-makers present, ensuring our sales professionals have the best opportunity to close deals. About Us: Best Choice Roofing was founded in 2009 and has rapidly grown to become one of the largest residential roofing companies in the US. Our balance of expertise, winning sales system, top-of-the-line materials partnerships, and consistent customer satisfaction have helped Best Choice Roofing to become the fastest growing roofing company in the country. Our team is dedicated to building strong relationships with clients and each other so we can achieve great things together! We believe in teamwork, continuous improvement, and celebrating success. Key Responsibilities: Handle inbound calls and make outbound calls to leads generated from our website, lead providers, and inbound web forms. Adhere to standard operating procedures (SOP) and follow the designated call cadence for each lead source. Schedule and confirm appointments for the sales team, ensuring clear and accurate handover of information. Maintain accurate and up-to-date records of all calls, appointments, and client interactions in our internal systems. Consistently meet or exceed daily, weekly, and monthly performance targets for appointment setting and conversion. Conduct cold calls using a provided lead database and re-engage with prior contacts and warm leads. Requirements Qualifications: Previous experience in a call center or sales role is preferred. Excellent verbal and written communication skills. Strong customer service skills. Strong computer proficiency; ability to talk and type simultaneously. Highly organized, with strong multitasking capabilities. Financially motivated and driven to succeed in a fast-paced environment. Confident communicator with strong persuasion skills, the ability to think quickly, multitask effectively, and maintain a proactive, goal-oriented mindset. What Makes Us The Best Choice? Competitive Compensation: $19-21 hourly with bonus opportunities of up to $750 a month! Real Career Growth Opportunity: We value our employees and offer opportunities for advancement and professional development. Company-enhanced benefits, including access to Medical, Life, Dental, and Vision insurance coverage as well as 401k for retirement. We are an Equal Opportunity Employer, a drug-free workplace, and comply with all applicable federal and state regulations.

Responsibilities

Handle inbound and outbound calls to schedule appointments for the sales team. Maintain accurate records of calls and client interactions while meeting performance targets.