SALARY: £25,480 PER ANNUM PLUS £500 BONUS AFTER COMPLETING 6 MONTHS OF SERVICE.

Working with us is more than just a job. It’s work you can feel proud of!

We’re looking for passionate, caring & experienced people to join our customer service team in our Belfast City Centre office within easy access to all transport links. We are offering a fantastic opportunity to work on behalf of one of the UK’s biggest banking organisations.

• Rotational Shift pattern. You will work 40 hrs per week between the hours of 7am-11pm (Mon-Sun)

As a Banking Fraud Advisor, our customer’s interests are at the heart of everything we do. Our customers are those who find themselves as potential victims of fraudulent activity, which is why our teams play a vital role in listening to our customers’ and conducting thorough investigations to identify if banking transactions are legitimate or potential fraud.
You will handle a variety of calls from customers who are confirmed victims of fraud providing them with updates & supporting them with ongoing investigations. This can be a distressing time for anyone, and it will be your role to take ownership of the call, assessing your customers’ needs & provide the best possible solution along with reassurance the matter is being addressed.

Please refer the Job description for details