Inbound Call Agent – Entry-Level Customer Service at Enterprise Call Center

Charlotte, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Feb, 26

Salary

0.0

Posted On

24 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Active Listening, Basic Computer Knowledge, Typing Ability, Customer Service, Call Center Experience, Detail Orientation

Industry

Telephone Call Centers

Description

Company Description Genesis Call Center recruits, trains, and manages remote Customer Service Representatives (CSRs) who support national brands in customer service, tech support, and sales. Our secure, cloud-based systems allow CSRs to work from home while delivering professional service. Job Description We are seeking skilled and service-minded individuals to join our team as Customer Service Agents. In this role, you will handle inbound customer interactions for major brands, using our provided systems to resolve issues, answer questions, and ensure customer satisfaction. This is a phone-based customer service position that offers schedule flexibility and the ability to provide support from your designated workspace. A multi-step onboarding and client certification process is required before servicing can begin. Responsibilities: Answer inbound calls and assist customers with questions, concerns, or product/service issues Use provided tools to document and resolve customer needs accurately Follow established protocols for communication and case handling Participate in required certification courses to qualify for client assignments Deliver service in a professional and brand-aligned manner Maintain performance targets in quality, communication, and efficiency Qualifications High school diploma or GED required Must be at least 18 years of age Authorized to work in the United States U.S. resident (excluding residents of CA, CO, CT, MA, MD, NY, OR, WA, or WI) Strong communication and active listening skills Basic computer knowledge and typing ability Ability to follow detailed instructions and meet performance standards Prior customer service or call center experience is a plus Spanish language skills are a bonus Additional Information Remote position – no commute Paid training (after client certification) Flexible schedule options Paid time off Career advancement opportunities Access to telehealth benefits All information kept confidential under EEO guidelines Follow us on Facebook at: https://www.facebook.com/GenesisCallCenter/

Responsibilities

Answer inbound calls and assist customers with questions, concerns, or product/service issues. Use provided tools to document and resolve customer needs accurately.