We are seeking a dedicated and enthusiastic Inbound Call Center Representative to join our dynamic team. In this role, you will be the first point of contact for our clients, providing exceptional customer service and support. You will handle incoming calls, assist with inquiries, and ensure a positive experience for every caller. This position requires strong communication skills, a customer-centric attitude, and the ability to manage multiple tasks efficiently.

EXPERIENCE

• Previous experience in a call center environment is preferred but not required.
• Strong computer skills with proficiency in Microsoft Office applications.
• Excellent verbal communication skills.
• Experience in sales or client services is beneficial.
• Familiarity with cash handling procedures is an advantage.
• Ability to type efficiently while engaging with clients on the phone.
• Demonstrated ability to handle stressful situations with professionalism and poise.
  Join us as we strive to provide outstanding service to our clients while fostering a supportive work environment for our team members. Your contributions will help us achieve our mission of excellence in customer service.
  Job Type: Full-time
  Pay: $20.13 - $24.24 per hour

Shift:

• 8 hour shift
• Day shift

Work Location: In perso

• Handle incoming customer calls in a professional and courteous manner.
• Provide accurate information and solutions based on customer needs.
• Assist with order processing, billing inquiries, and service troubleshooting.
• Document call details in the system accurately for record-keeping and follow-up.
• Collaborate with team members to resolve complex issues effectively.
• Engage in outbound calling as needed to follow up on client inquiries or sales opportunities.
• Utilize computerized systems to track interactions and manage client accounts.
• Maintain knowledge of company policies, procedures, and offerings to provide informed assistance.