Inbound Call Specialist
Location: On-site – Townhall Chambers, Wallsend (NE28 7AT)
Salary: £24000 per annum
Job Type: Full-time, Permanent
About Us
Clementine Services is a family-run company specialising in electrical and plumbing services for private households. Based in Wallsend, we support hundreds of local customers who rely on us for fast, professional repairs and maintenance.
We’re growing fast and are now looking for an experienced Inbound Call Specialist with a background in property repair services to join our support desk.

What You’ll Do

• Respond to inbound calls from householders reporting issues that require electrical, plumbing or general maintenance work.
• Log and sort incoming repair requests based on urgency, trade type, and location.
• Communicate with customers to confirm details, provide updates, and follow up on service quality.
• Assign tradespeople to jobs and manage diary schedules.
• Handle service complaints and queries with professionalism and empathy.
• Process deposits and ensure all job-related data is captured accurately.

What We’re Looking For

• Experience in a similar role is required – especially handling inbound calls for property maintenance, housing repairs, or facilities services.
• Strong communication skills and the ability to stay calm under pressure.
• High attention to detail and confident use of booking/CRM systems.
• Proficient in Microsoft Office (Excel, Word, Teams).
• Knowledge of common domestic repair issues (plumbing, electrics, heating) is an asset.

What We Offer

• Competitive salary starting from £23,000 per year, plus commission based on performance.
• Full training and ongoing development to help you grow with us.
• Supportive and friendly work environment.
• Company pension scheme.
• Work-life balance – Monday to Friday only, no weekends.

Working Hours

• Monday to Friday: 9:00 am – 5:00 pm

Interested?
If you have experience supporting engineers, trades, or repairs teams – and want to join a team where your contribution makes a difference – we’d love to hear from you.
Apply now with your CV. Shortlisted candidates will be invited for a phone call, followed by an in-person interview.
Job Type: Full-time
Pay: £24,000.00 per year

Benefits:

• Free parking
• On-site parking

Work Location: In perso

• Respond to inbound calls from householders reporting issues that require electrical, plumbing or general maintenance work.
• Log and sort incoming repair requests based on urgency, trade type, and location.
• Communicate with customers to confirm details, provide updates, and follow up on service quality.
• Assign tradespeople to jobs and manage diary schedules.
• Handle service complaints and queries with professionalism and empathy.
• Process deposits and ensure all job-related data is captured accurately