TOTAL PLUMBING & MECHANICAL INC. is a trusted name in the plumbing and mechanical services industry, known for delivering high-quality solutions to both residential and commercial clients. With a strong focus on professionalism, reliability, and customer satisfaction, we pride ourselves on being more than a service provider—we are a partner that clients can depend on. As our company continues to grow, we are seeking passionate and skilled professionals to join our team and contribute to our mission of excellence.
The Role
We are currently hiring a Full-Time Inbound Call Specialist to become the welcoming voice of TOTAL PLUMBING & MECHANICAL INC. In this key position, you will be the first point of contact for clients, ensuring that every call is handled with care, professionalism, and attention to detail. Whether a client is calling to schedule a repair, inquire about a service, or report an urgent plumbing issue, you will manage the conversation with empathy, efficiency, and accuracy.
This is not just a call-taking position—it is an opportunity to play a vital role in the customer journey, ensuring that each client experiences exceptional service from the very first interaction.

Key Responsibilities

• Answer inbound calls promptly and professionally, providing courteous and knowledgeable support.
• Gather client details, assess their needs, and document service requests accurately.
• Schedule appointments and coordinate with the service and dispatch teams to ensure timely responses.
• Handle urgent and emergency calls with a calm, reassuring demeanor while following proper escalation procedures.
• Provide information about company services, processes, and policies.
• Maintain accurate records of client interactions using internal systems.
• Collaborate with colleagues to ensure seamless communication and customer satisfaction.
• Uphold a positive and professional company image in every client interaction.

Qualifications

• Previous experience in a call center, customer service, or administrative support role preferred.
• Strong communication skills with a clear and professional telephone manner.
• Ability to listen attentively, show empathy, and resolve inquiries efficiently.
• Strong organizational and multitasking skills with attention to detail.
• Comfort working in a fast-paced environment, especially during peak service times.
• Proficiency with computers and scheduling or CRM software (training provided).
• A team-oriented mindset with a commitment to customer care and problem-solving.

What We Offer

• A permanent, full-time role with stability and room for growth.
• A collaborative and supportive team environment.
• Opportunities for professional development and skill-building.
• The chance to be part of a reputable and growing company where your contributions truly matter.

How to Apply
If you are a motivated professional who thrives on providing exceptional service and enjoys being a vital part of a client-focused team, we would love to hear from you. Please apply directly through Indeed with your resume and a brief cover letter highlighting your experience and interest in the role.
Job Types: Full-time, Permanent
Pay: $24.20-$26.63 per hour

Benefits:

• Dental care
• Paid time off
• Tuition reimbursement

Work Location: In perso

• Answer inbound calls promptly and professionally, providing courteous and knowledgeable support.
• Gather client details, assess their needs, and document service requests accurately.
• Schedule appointments and coordinate with the service and dispatch teams to ensure timely responses.
• Handle urgent and emergency calls with a calm, reassuring demeanor while following proper escalation procedures.
• Provide information about company services, processes, and policies.
• Maintain accurate records of client interactions using internal systems.
• Collaborate with colleagues to ensure seamless communication and customer satisfaction.
• Uphold a positive and professional company image in every client interaction