WHO WE ARE:

Marston Holdings is the UK’s largest judicial services group, supporting both public and private sectors with cutting-edge, tech-enabled solutions. Whether it’s tackling air pollution or recovering public debt fairly and legally, everything we do is built around positive outcomes for people and communities.
With 5,000+ employees and a wide-reaching impact, we offer the kind of stability, purpose, and opportunity that can take your career further.
All roles are subject to Disclosure Scotland checks. We’re proud to be an equal opportunity employer – we welcome applicants from all backgrounds and walks of life.

• Handling inbound and outbound calls with warmth, clarity, and professionalism.
• Listening with empathy and offering supportive, effective solutions.
• Logging accurate details using our bespoke systems - attention to detail is key!
• Working with customers to negotiate fair, affordable payment plans.
• Identifying and responding appropriately to vulnerable individuals.
• Maintaining regulatory compliance while always keeping customer care at the heart of what you do.