Inbound Contact Centre Representative I

at  Robertson and Company

Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.
Introduction: Prime Hires is seeking a skilled Inbound Call Centre Representative to join our client.
Contract Dates: 3 months with potential to convert
Pay Rate: $24 per hour
Business Hours: Monday to Friday (Hybrid)
Job Responsibilities:

• Process various transactions accurately, on time and in line with established guidelines/procedureswhile adhering to formal or informal Service Level Agreement(s) (SLAs)

• Support various HR programs and processes, providing first level analysis to resolve business issues
• Provide optimal employee and partner service, including guidance and advice on programs and procedures, while adhering to customer service standards and Customer Experience Model
• Refer or escalate processing or operational issues where necessary to ensure a high level of service is maintained
• Identify opportunities to improve service delivery and support process improvement initiatives
• Maintain working relationships with external and internal partners including responding to questions and/or concerns in an effective and timely manner

Experience & Qualification Requirements:

• Very strong communication

• Strong phone etiquette

• Customer service experience

• Tek savvy- being able to navigate through systems

• Multi-task

• Attention to detail
• Working in a fast paced role

Personal Attributes:

• Strong organizational skills
• Excellent written and verbal communication skills
• Excellent time management skills

Please refer the Job description for details