Inbound Contact Centre Representative I at Robertson and Company
Markham, ON L3R 0X1, Canada -
Full Time


Start Date

Immediate

Expiry Date

18 Apr, 25

Salary

24.0

Posted On

19 Jan, 25

Experience

0 year(s) or above

Remote Job

No

Telecommute

No

Sponsor Visa

No

Skills

Good communication skills

Industry

Financial Services

Description

Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.
Introduction: Prime Hires is seeking a skilled Inbound Call Centre Representative to join our client.
Contract Dates: 3 months with potential to convert
Pay Rate: $24 per hour
Business Hours: Monday to Friday (Hybrid)
Job Responsibilities:

• Process various transactions accurately, on time and in line with established guidelines/procedureswhile adhering to formal or informal Service Level Agreement(s) (SLAs)

  • Support various HR programs and processes, providing first level analysis to resolve business issues
  • Provide optimal employee and partner service, including guidance and advice on programs and procedures, while adhering to customer service standards and Customer Experience Model
  • Refer or escalate processing or operational issues where necessary to ensure a high level of service is maintained
  • Identify opportunities to improve service delivery and support process improvement initiatives
  • Maintain working relationships with external and internal partners including responding to questions and/or concerns in an effective and timely manner

Experience & Qualification Requirements:

  • Very strong communication

  • Strong phone etiquette

  • Customer service experience

  • Tek savvy- being able to navigate through systems

  • Multi-task

  • Attention to detail
  • Working in a fast paced role

Personal Attributes:

  • Strong organizational skills
  • Excellent written and verbal communication skills
  • Excellent time management skills
Responsibilities

Please refer the Job description for details

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