ABOUT US

AFI-Rentals are one of the UK’s leading powered access rental companies and we provide everything a person needs to work at height safely. From a modern specialist rental fleet to high-quality training, we are a one-stop-shop for the working-at-height industry.
Our core values are teamwork, customer service, and profitability, and we believe employee professional development is at the heart of our success.
We also have a strong emphasis on Health and Safety and are proud to hold various accreditations, such as:

ABOUT THE ROLE

As one of the largest and fastest-growing powered access companies in the UK, AFI-Rentals builds success by nurturing talent and rewarding hard work. If you are looking for a fast-paced and rewarding career, we’d love to hear from you.

ABOUT THE ROLE

• Inbound role in a busy sales office in Normanton with an element of returning customer calls.
• Taking responsibility for all inbound calls while supporting two fellow inbound coordinators
• Working in conjunction with 20 other sales team members based in the Wakefield/Rotherham sales office.
• Providing site equipment for some of the largest construction projects in the UK.
• Resolving customer queries.
• Using extensive product knowledge to keep customers informed of our products/services.
• Support colleagues who are working towards completing an apprenticeship.
  We would welcome applications for this Inbound Coordinator role from candidates with the following skills: sales, administration, sales executive, client support, cross-selling, telephony, inbound, outbound, order processing, IT literate, presentation, Internal Sales Executive, B2B, and construction.

THE IDEAL CANDIDATE FOR THIS INBOUND COORDINATOR ROLE:

• Previous experience dealing with customers over the phone and via alternate modes of communication
• Ability to communicate and work well with other team members and delegate in a small team environment
• The confidence to resolve complicated customer queries
• Demonstrable experience in meeting service levels
• Experience in roles involving but not limited to – retention, inbound customer contact & direct sales.
• Excellent organisational skills with a high degree of accuracy when dealing with costings
• Ability to prioritise workloads