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Inbound CSR (Order Taking) | with 21K Signing Bonus at ISTA Solutions Inc

Manila, National Capital District, Philippines -

Full Time

Start Date

Immediate

Expiry Date

13 Sep, 26

Salary

0.0

Posted On

15 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Order Taking, Verbal English Communication, Written English Communication, Issue Resolution, Customer Inquiry Handling, Record Maintenance, BPO Operations

Industry

Outsourcing and Offshoring Consulting

Description

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you! Responsibilities: Provides customer support through different communication channels (phone, email, chat). Resolve issues and accommodates customer inquiries to ensure satisfaction with products or services. Collaborates with colleagues and different departments to resolve complex issues Maintains accurate records on customer interactions, transaction, feedback, etc. At least 6 months BPO Experience in a Voice Account Order taking or food industry experience is a PLUS Excellent verbal and written English skills Willing to work onsite in Mandaluyong Amenable working weekends and night shift What can we offer you? Competitive salary and benefits Health Insurance with free dependents* 10%-night differential Attendance Bonus Paid time off Convertible to cash leave credits Performance Appraisal Work-life balance A focus on growing your career path with us We encourage you to follow your passions and learn new skills Our commitment to you Strong culture and values-driven leadership We create opportunities for you to learn and grow at any stage of your career Continuous learning and innovation We foster an all inclusive environment where everyone thrives

Responsibilities

Provide customer support via phone, email, and chat to resolve issues and handle inquiries. Collaborate with internal departments to resolve complex problems and maintain accurate records of all customer interactions.