Start Date
Immediate
Expiry Date
29 Aug, 25
Salary
0.0
Posted On
30 May, 25
Experience
0 year(s) or above
Remote Job
Yes
Telecommute
Yes
Sponsor Visa
No
Skills
Good communication skills
Industry
Outsourcing/Offshoring
Discover a career where care goes both ways!
Exciting things are happening at Catholic Healthcare! We’ve grown to 5500+ employees and we’re celebrating our 30th year of providing care in 2024. Our Mission is to promote the dignity, life and spirituality of older people through connected and inclusive communities.
Opportunity for an experienced and customer centric operator to support potential new clients to navigate their Aged Care journey.
Reporting to the Team Leader, Inbound Sales Enquiry, in this phone-based position within a small call centre, you will manage enquiries from prospective clients and their families approaching aged care for the first time, liaise with referrers and other external and internal stakeholders. For our new potential clients and their families, this can be a nerve racking and sometimes overwhelming time in their lives, your patient, empathetic yet diligent and proactive approach together with your exceptional customer service and communication skills, will assist in your success.
Your confident phone manor and solution-focussed mindset will assist you to triage and qualify leads, understand the needs of our customer and provide comprehensive and timely information in addition to gaining agreement to proceed with interest in Catholic Healthcare as their provider. You will manage the leads database in CRM to ensure all enquires are actioned and responded to in a timely manner and build and maintain strong internal and external relationships with key stakeholders.
To be considered for this position it is essential that you can type accurate detailed records and navigate multiple data bases whilst talking on the phone. In addition to;
What we can offer you as an employee of Catholic Healthcare
If you’re looking for a role where you can make a positive impact in a rewarding organisation like ours, we’d love to hear from you.
Catholic Healthcare acknowledges the Traditional Owners and Custodians of the lands on which we live, work and dream. We pay our respects to their Indigenous Elders past and present, for they hold the traditions, culture, and hopes of their people as we journey towards reconciliation. We welcome and encourage applications from people across our diverse community, especially from Aboriginal and Torres Strait Islander applicants. We believe everyone has the right to feel safe, respected, valued and heard regardless of their gender, sexual orientation, ethnicity or disability.
Hello Recruitment Agencies, thanks for thinking of us. Right now, we’re looking to fill this opportunity directly so if we do need your assistance we’ll be in touch
Please refer the Job description for details