CUSTOMER SERVICE

Policy Expert is a forward-thinking business that loves to get things done. Having achieved rapid growth since being founded in 2011, we’ve won over 1.5 million customers in Home, Motor and Pet insurance and have been ranked the UK’s No.1-rated home insurer by Review Centre since 2013.
We’re looking for passionate people to join us as Policy Expert – curious minds who want to help customers and build something bigger for themselves. Whether you’re fresh into the working world or looking to pivot into a new path, we’ll meet you where you are – and help you grow further than you thought possible.

THE ROLE

As a Customer Service Representative, you’ll be the friendly voice on the other end of the phone, live chat, or email – helping customers update their policies, answering queries, and delivering a service that makes them feel supported and valued.
Every interaction is a chance to make a difference – and we’ll equip you with the tools, training, and team spirit to shine.

WHAT YOU’LL BE DOING:

• Creating Memorable Moments
  Handle inbound calls from customers around policy changes or general guidance

Provide clear, helpful guidance with every interaction

• Managing Enquiries

Correspond via live chat, email, or written letters

Proactively make outbound calls to follow up or assist customers

• Problem Solving & Admin

Resolve queries and complaints efficiently and understanding

Complete admin tasks and updates accurately, meeting FCA standards

• Champion adding Value

Identify opportunities to upsell relevant products where appropriate
Keep up to date with our products, systems, and industry changes