Inbound Customer Service Banking Sector @ Petaling Jaya. Fresh. Grads are w

at  Brandt International Sdn Bhd

Petaling Jaya, Selangor, Malaysia -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate30 Apr, 2025Not Specified01 Feb, 20253 year(s) or aboveCommunication Skills,Interpersonal Skills,Professional Development,English,Microsoft OfficeNoNo
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Description:

IMMEDIATE HIRING: DIGITAL BANKING CUSTOMER SERVICE AGENTS

Join our team and become a vital part of our digital banking customer service! We are looking for dedicated and enthusiastic individuals to assist our customers with their banking needs.

JOB DESCRIPTION:

· Assisting customers via inbound calls, live chat inquiries, and email handling related to digital banking processes and product services, professionally and courteously.
· Provide accurate information and resolve customer issues related to digital banking products and services.
· Maintain a high level of product knowledge to effectively support customer needs.
· Ensure timely and accurate documentation of all customer interactions in the company’s CRM system.
· Meet the Key Performance Indicators (KPIs) monthly.
· Collaborate with cross-functional teams to improve processes and customer experience.
· Demonstrate empathy and understanding when dealing with customers.
· Assist customers with online banking, mobile banking, and other digital banking-related inquiries.
· Respond to customer inquiries via email promptly and professionally.

Responsibilities:

Please refer the Job description for details

REQUIREMENT SUMMARY

Min:3.0Max:4.0 year(s)

Outsourcing/Offshoring

Banking / Insurance

Customer Service

Diploma

Proficient

1

Petaling Jaya, Malaysia