IMMEDIATE HIRING: DIGITAL BANKING CUSTOMER SERVICE AGENTS

Join our team and become a vital part of our digital banking customer service! We are looking for dedicated and enthusiastic individuals to assist our customers with their banking needs.

JOB DESCRIPTION:

· Assisting customers via inbound calls, live chat inquiries, and email handling related to digital banking processes and product services, professionally and courteously.
· Provide accurate information and resolve customer issues related to digital banking products and services.
· Maintain a high level of product knowledge to effectively support customer needs.
· Ensure timely and accurate documentation of all customer interactions in the company’s CRM system.
· Meet the Key Performance Indicators (KPIs) monthly.
· Collaborate with cross-functional teams to improve processes and customer experience.
· Demonstrate empathy and understanding when dealing with customers.
· Assist customers with online banking, mobile banking, and other digital banking-related inquiries.
· Respond to customer inquiries via email promptly and professionally.

Please refer the Job description for details