Inbound Customer Service Representative at Berkheimer Tax Innovations

Bangor, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Oct, 26

Salary

15.2

Posted On

20 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Problem Solving, Communication, Computer Skills, Keyboarding, Research, Call Center Operations, Account Navigation

Industry

Financial Services

Description

Description For 90 years, Berkheimer Tax Innovations has supported communities across Pennsylvania through reliable tax collection and related services. Serving more than 2,600 clients statewide, we’re proud to be the state’s largest tax collector. *NOW HIRING INBOUND CUSTOMER SERVICE REPRESENTATIVES IN BANGOR, PA!* Do you like to be challenged and learning new things? Are you someone who enjoys helping others and problem solving? Come join Berkheimer Tax Innovations' Customer Service team in Bangor, PA! Tax experience is not required - We will train you! (Paid Training Onsite - Hybrid Work from Home after Training) WHAT YOU'LL DO: As an Inbound Customer Service Representative, you will enjoy finding solutions to better serve our taxpayers, by quickly answering inbound phone calls, researching and problem solving. Responsibilities include: Answer incoming phone calls in a busy call-center environment NO COLD CALLING! Maintain positive & timely communication with customers Use problem solving skills to answer difficult taxpayer inquiries Exhibit patience & understanding when handling taxpayer issues Navigate & research between numerous accounts & software programs Meet personal, company, & client production goals SCHEDULE + LOCATION: Start Dates: August 31st & September 8th, 2026 Full-time schedule Monday - Friday, 8 am - 4:30 pm No weekends! On-site in our Bangor, PA office Once released from initial trainings (~4 months), hybrid (office/remote) work environment is available for this position as business needs dictate and if performance is maintained When role transitions to hybrid, 4–5 additional in-office training rotations (6–8 weeks each) within the first 18 months are required PAY + BENEFITS: $15.20/hour + monthly bonus opportunity on top of hourly rate! On the job, paid training to help you succeed Medical, Dental, Vision & Life Insurance Paid Holidays, Vacation, Sick, and Personal Time Wellness Program including physical, emotional, and financial wellness 401(k) with Profit Sharing Employee Assistance Program Voluntary Benefit Plans FSA & HSA Options Casual business work environment Requirements High School Diploma or equivalent Minimum 1-3 months related experience and/or training Excellent attitude Computer and keyboarding skills Willingness to learn a wealth of Pennsylvania tax information Prior clerical experience and/or customer service experience is helpful, but not required ABOUT BERKHEIMER TAX INNOVATIONS. While our advanced systems set the standard in the industry, we know that true success comes from our people—their dedication, teamwork, and commitment to excellence. At Berkheimer, you’ll be part of a team where innovation meets personal service, and where your contributions have a direct impact on communities across the Commonwealth. Check out our real world results at hab-inc.com. Berkheimer Tax Innovations is an equal opportunity employer and E-Verify employer. All positions require a successful reference check, criminal background check and drug screen.

Responsibilities

Handle inbound phone calls in a busy call-center environment to assist taxpayers with inquiries. Research accounts and use problem-solving skills to provide timely solutions and meet production goals.