Inbound Customer Service Representative at Berkheimer Tax Innovations

Bangor, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Jul, 26

Salary

15.2

Posted On

03 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Problem Solving, Communication, Phone Support, Research, Data Entry, Keyboarding, Computer Literacy, Patience, Time Management

Industry

Financial Services

Description

Description SPRING INTO A NEW CAREER WITH BERKHEIMER TAX INNOVATIONS! BERKHEIMER TAX INNOVATIONS IS NOW HIRING INBOUND CUSTOMER SERVICE REPRESENTATIVES IN BANGOR, PA! Do you like to be challenged and learning new things? Are you someone who enjoys helping others and problem solving? Come join Berkheimer Tax Innovations' Customer Service team in Bangor, PA! Tax experience is not required - We will train you! *Paid Training Onsite - Hybrid Work from Home after Training* WHAT YOU'LL DO: As an Inbound Customer Service Representative, you will enjoy finding solutions to better serve our taxpayers, by quickly answering inbound phone calls, researching and problem solving. Responsibilities include: Answer incoming phone calls in a busy call-center environment NO COLD CALLING! Maintain positive & timely communication with customers Use problem solving skills to answer difficult taxpayer inquiries Exhibit patience & understanding when handling taxpayer issues Navigate & research between numerous accounts & software programs Meet personal, company, & client production goals SCHEDULE + LOCATION: Start Dates: May 18th & 26th, 2026 Full-time schedule Monday - Friday, 8 am - 4:30 pm No weekends! On-site in our Bangor, PA office Once released from initial trainings (~4 months), hybrid (office/remote) work environment is available for this position as business needs dictate and if performance is maintained When role transitions to hybrid, 4–5 additional in-office training rotations (6–8 weeks each) within the first 18 months are required PAY + BENEFITS: $15.20/hour + monthly bonus opportunity on top of hourly rate! On the job, paid training to help you succeed Medical, Dental, Vision & Life Insurance Paid Holidays, Vacation, Sick, and Personal Time Wellness Program including physical, emotional, and financial wellness 401(k) with Profit Sharing Employee Assistance Program Voluntary Benefit Plans FSA & HSA Options Casual business work environment Requirements High School Diploma or equivalent Minimum 1-3 months related experience and/or training Excellent attitude Computer and keyboarding skills Willingness to learn a wealth of Pennsylvania tax information Prior clerical experience and/or customer service experience is helpful, but not required WHY WORK FOR BERKHEIMER TAX INNOVATIONS? You will be part of a company that has been supporting your local communities for over 90 years. The dedication to our communities is just as important as our dedication to our employees! At Berkheimer Tax Innovations you will be a valued member of our team. We provide extensive on-the-job training, a supportive team environment, and resources to contribute to your overall success. Berkheimer Tax Innovations is an equal opportunity employer and E-Verify employer. All positions are subject to a clean drug screen and successful background check including professional references.

Responsibilities

The Inbound Customer Service Representative is responsible for answering incoming taxpayer calls and resolving inquiries in a professional manner. They must navigate multiple software programs to research accounts and meet established production goals.